Huel

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Delivery Questions

United Kingdom

How much does UK Mainland delivery cost?

Delivery is free to the UK Mainland!

We don't believe in gimmicks or hidden fees so UK delivery of Huel will always be free. This includes delivery on our merchandise items too.

For Northern Ireland, Scottish Highlands, Scottish Islands, the Isle of Wight, the Isle of Man or the Channel Islands, please see UK ‘Offshore’ delivery.

How much does UK 'Offshore' delivery cost?

Our courier charges additional rates for all orders that are delivered to 'Offshore' regions of the UK. We want to lower or remove these rates completely, however, we don't currently have the clout that larger companies may have.

Weight range

Northern Ireland

Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight

Channel Islands

0kg-2.5kg

£0

£0

£0

2.5kg-10kg

£3.00

£3.00

£5.00

10kg-15kg

£8.00

£8.00

£11.50

15kg-30kg

£18.00

£23.00

£28.00

N.B. All these destinations may take longer than next working day due to the distance from our fulfillment centre. We apologise for the inconvenience.

If a few working days have passed and your 'offshore' parcel has not arrived we advise you to check the tracking ID or get in touch.

What’s the delivery method for 32+ bars or 28+ meals of Huel powder?

We use the courier DPD Local tracked next working day service. If your order is placed before 3pm on a weekday, we will pack and dispatch on the same day for delivery the following working day.

On the day of the delivery they will email you a one hour delivery time slot. In that email you will have a range of 'in-flight' options such as:

  • Changing your delivery date
  • Collecting from your nearest DPD Pickup Shop
  • Arranging delivery to your preferred neighbour
  • Arranging delivery to your chosen safe place at your address

A signature is required for each delivery (unless you have specified for it to be left in a safe place).

There are over 2500 DPD pick-up shops across the UK.You can search for your nearest drop off shop here.

Important: When you pick up from a pick-up shop, you'll need to bring 2 pieces of ID -  photo ID and ID with your address on it, such as a utility bill, plus your email (printed or digital). Also ensure that you pick up your parcel within less than a week otherwise it will get returned and a charge will be incurred.

What’s the delivery method for 16 bars?

For orders of 16 Huel bars, orders are sent via Next Day Tracked Royal Mail. This service provides email and SMS notifications on your delivery status.

If you order Huel Bars and Huel Powder in one order, your order will be sent via Interlink/DPD.

What’s the delivery method for samples, flavour systems or merchandise?

All other items are sent via First Class Royal Mail, which means deliveries to the UK Mainland can take up to 5 working days.

If you order these items alongside 16 or more bars or 28-meals or more of Huel powder, they will be sent via the relevant delivery method in the same box.

What is the cut off point for next working day delivery?

All orders placed before 3pm will be delivered the next working day. You can upgrade your delivery (for a £2.30 cost for UK Mainland) to Saturday or Sunday delivery. If you need to upgrade, please contact us and we will do our best to help you.

Europe

How much does European delivery cost?

First Class Untracked Delivery

Tracked

0kg - 0.25kg

0.25kg - 0.5kg

0.5kg - 0.75kg

0.75kg+

Austria

Please Purchase at Huel Germany

Belgium

£2.80

£4.55

£6.15

£5.00

Bosnia And Herzegovina

£2.80

£4.55

£6.15

£21 - £71

Bulgaria

£2.80

£4.55

£6.15

£18.00

Croatia

£2.80

£4.55

£6.15

£15.00

Czech Republic

£2.80

£4.55

£6.15

£8.00

Denmark

£2.80

£4.55

£6.15

£7.00

Estonia

£2.80

£4.55

£6.15

£12.00

Finland

£2.80

£4.55

£6.15

£12.00

France

£2.80

£4.55

£6.15

£5.00

Germany

Please Purchase at Huel Germany

Greece

£2.80

£4.55

£6.15

£18.00

Hungary

£2.80

£4.55

£6.15

£8.00

Iceland

£2.80

£4.55

£6.15

£21 - £71

Ireland (Republic)

£2.80

£4.55

£6.15

£10 - £16

Italy

£2.80

£4.55

£6.15

£8.00

Latvia

£2.80

£4.55

£6.15

£12.00

Lithuania

£2.80

£4.55

£6.15

£12.00

Luxembourg

£2.80

£4.55

£6.15

£5.00

Malta

-

£44 - £65

Netherlands

£2.80

£4.55

£6.15

£5.00

Poland

£2.80

£4.55

£6.15

£6.00

Portugal

£2.80

£4.55

£6.15

£12.00

Romania

£2.80

£4.55

£6.15

£15.00

Serbia

£2.80

£4.55

£6.15

£23.00

Slovakia

£2.80

£4.55

£6.15

£9.00

Slovenia

£2.80

£4.55

£6.15

£9.00

Spain

£2.80

£4.55

£6.15

£8 - £17

Spanish Balearic Islands

£22

£22

£22

£22

Sweden

£2.80

£4.55

£6.15

£9.00

Switzerland

£2.80

£4.55

£6.15

£21 - £71

 

If you would like shipping to any other European country please contact us and we will do our best to help you.

What’s the delivery method for 16+ bars or 28-meals+ of Huel powder?

We use the courier DPD Local for these European deliveries. If your order is placed before 3PM on a weekday we will pack and dispatch it the same day. The vast majority of European countries get the same delivery features as in the UK.

This means you should get an email with a delivery date and a time slot. You will also have the ability to add special instructions and, where available, arrange drop off at a DPD pick-up shop.

A signature is required for each delivery (unless you have specified for it to be left in a safe place).

What’s the delivery method for samples, flavour systems or merchandise?

Smaller European orders are sent via 1st Class Royal Mail, which means deliveries can take up to 2 weeks.

If you order these items alongside 16 or more bars or 28-meals+ of Huel powder, they will be sent via tracked delivery.

Can I use mail redirection services to my overseas address?

Mail redirection can be done at your own volition but we cannot take responsibility for delivery issues once we have delivered to the address on your order.

Some customers use this to save themselves money on expensive delivery options, such as forwarding to Malta.

If you need  figures below (amount of Huel, weight and box size) to get it for a much cheaper price:

  • 112 meals - 8-15.5kg -  406x305x356mm
  • 56 meals 5-8kg -  400x300x180mm
  • 28 meals 1st order - 0-5kg - 394x330x145mm
  • 28 meals repeat - 0-5kg - 400x300x100mm

**The Spanish Balearic Islands suffer an out of area surcharge, so will cost £22 instead.

Rest of World

How much does Rest of World delivery cost?

The countries outside of Europe, listed below, that we deliver to fall into different Zones that indicate distance from us. We ship in weight groups of 0kg to 5kg, 5.1kg to 8kg and 8.1kg to 15.5kg. This means that in some instances, you can add more products to your order, such as additional flavour pouches (150 grams) or merchandise without increasing delivery cost.

Tracked

0kg - 0.25kg

0.25kg - 0.5kg

0.5kg - 0.75kg

0.75kg - 5kg

5kg - 8kg

8kg - 15kg

Zone 8

£4.20

£7.50

£10.45

£24.00

£32.00

£55.00

Zone 9

£4.20

£7.50

£10.45

£31.00

£42.00

£74.00

Zone 10

£4.20

£7.50

£10.45

£34.00

£47.00

£73.00

  • Zone 8 = China, Hong Kong, India, Japan, Malaysia
  • Zone 9 = Bahrain, Gibraltar, Kazakhstan, Kuwait, New Zealand
  • Zone 10 = Argentina, Barbados, Bermuda, Cayman Islands, Chile

If you would like shipping to any other country please contact us and we will do our best to help you.

What’s the delivery method?

All these orders are tracked and require a signature but there are no ‘in-flight’ options. You should get an email, telling you the date that the delivery is due, shortly after purchase.

Do you deliver to North America?

Sorry but we don't currently ship to USA or Canada, but we will be in Q2 2017.

If you want to be notified once shipping in North America is ready, you can sign up to our mailing list here.

Are customs and import fees included?

Customs and import fees are not included in shipping costs. Since all of our orders are shipped from the UK, you may be susceptible to customs fees, if you live overseas. Customs fees will be charged upon the parcel reaching the destination country.

As the customer, you are liable for all import duties, customs and local sales taxes set by the country you reside in; payment of these fees is required to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The courier, prior to delivery, will inform you of any additional duties if necessary.

Huel has no control over customs and import tax and unfortunately we are unable tell you exactly how much you will be charged. Customs and import tax varies widely depending on the country you are situated in.

What happens if I refuse to pay customs fees?

If you choose to refuse the customs fee and the parcel is returned back to Huel, a shipping and handling fee will be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Not answered your question and need to contact us?

There are several ways to contact us. You can email us at team@huel.com, use our online contact form here, call us on 01296 769279 or post a message on our forum.

Our UK office hours are 9am to 5.30pm (Mon-Fri).

 

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