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(Effective & Last Modified March 31, 2026)
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Huel Limited and its affiliates (collectively, “we”, “us”, “our”, and “Huel”). Huel offers you access to its online websites, applications and services, including all information, tools, and services available to you, the user. These Terms of Use, together with our Privacy Policy and any additional terms which might apply to certain products or services, govern your use of our websites (the “Website(s)”) or any of our mobile widgets, services, or other applications (“Applications”) (together, our “Services”).
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING OUR SERVICES. BY ACCESSING OR USING ANY OF OUR SERVICES (OTHER THAN TO READ THESE TERMS OF USE FOR THE FIRST TIME), YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THESE TERMS OF USE, WHICH MAY CHANGE FROM TIME TO TIME AS SET FORTH IN SECTION 4 BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, DO NOT ACCESS THE WEBSITE OR USE ANY OF OUR SERVICES. USE OF THE SERVICES SHALL BE DEEMED AS ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS.
Any new features or tools which are added to the Huel shop (Huel.com) are also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page (https://huel.com/pages/terms-and-conditions). We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and/or changes to the Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our Services following any changes to these Terms of Use or the provision of Additional Terms will signify your assent to and acceptance of the same. If you object to any subsequent revision to the Terms of Use or to any Additional Terms, immediately discontinue use of our Services and, if applicable, terminate your User Account (as defined below).
By agreeing to these Terms of Use, you represent that you are at least eighteen (18) years old and the age of majority in your state or province of residence..
Our Services and associated content (and any derivative works or enhancements of the same) including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, and interactive features included with or available through our Services and all intellectual property rights to the same, including, without limitation, all trademarks, service marks, trade names and trade dress that may appear in our Services are owned by us, our licensors, our affiliates and/or identified third parties (collectively, the “Service Content”). Except for the limited use rights granted to you in these Terms of Use, you shall not acquire any right, title or interest in our Services or any Service Content. Any rights not expressly granted in these Terms of Use are expressly reserved.
(a) Our Services are provided for use by you or your organization for personal or non-commercial use only. When using our Services, you agree to comply with all applicable federal, state, and local laws including, without limitation, copyright law. Except as expressly permitted in these Terms of Use or as we may otherwise permit, you may not use, reproduce, duplicate, distribute, create derivative works based upon, publicly display, publicly perform, publish, transmit, or otherwise exploit Service Content for any purpose whatsoever without obtaining prior written consent from us or, in the case of third-party content, its applicable owner. In certain instances, we may suggest, ask, or otherwise permit you to download, install or print Service Content. In such a case, you may do so only in the manner authorized and for your non-commercial use only. You acknowledge that you do not acquire any ownership rights by downloading, installing, or printing Service Content.
(b) Any software that is made available to view and/or download in connection with our Websites is owned or controlled by us and/or licensors, affiliates and suppliers and is protected by copyright laws and international treaty provisions. Your use of the software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the software. We accept no responsibility or liability in connection with any software owned or controlled by third parties
(c) We reserve the right to refuse service to anyone for any reason at any time.
(d) You understand that your User Content (as defined below) (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
(e) You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided without express written permission by us.
(f) The headings used in this Terms of Use are included for convenience only and will not limit or otherwise affect these agreement terms.
(a) Prices for our products are subject to change without notice.
(b) We reserve the right in our sole discretion and at any time and for any reason to modify or discontinue the Service (or any part or content thereof) or modify these Terms of Use without notice at any time. In addition, we reserve the right to provide you with operating rules or additional terms that may govern your use of our Services generally, unique aspects of our Services, or both (“Additional Terms”). Any Additional Terms that we may provide to you will be incorporated by reference into these Terms of Use. To the extent any Additional Terms conflict with these Terms of Use, the Additional Terms will control.
(c) Modifications to these Terms of Use or Additional Terms will be effective immediately upon posting on the Website. It is your responsibility to review the Terms of Use from time to time for any changes or Additional Terms. Your access and use of our Services following any modification of these Terms of Use or the provision of Additional Terms will signify your assent to and acceptance of the same. If you object to any subsequent revision to the Terms of Use or to any Additional Terms, immediately discontinue use of our Services and, if applicable, terminate your User Account.
(d) We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
(a) Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. In order to place an order on the Website, you will be required to create an Account. By purchasing products from us, you agree not to resell such products and that such products are for your personal use and enjoyment only. If we discover that you are placing orders with the intent to resell products or are otherwise using or intend to use the products inappropriately or illegally, we may immediately cancel your order, terminate your account, and pursue any and all available legal remedies under applicable law. All details you provide to Huel for the purpose of ordering or purchasing goods must be true, accurate, current and complete in all respects; and the credit or debit card you are using must be your own and there must be sufficient funds in your account to cover payment of the product(s) ordered. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You will not use a false name or a known invalid credit card to order. This is a crime, and anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
(b) Every product is sold subject to the product description and supporting information such as size, colour, estimated shipping dates and guarantees. Any weights, dimensions and capacities given are approximate only. We have taken every measure to provide accurate product images for each product for sale on the Website. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
(c) We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, such product replacements or changes shall be made in accordance with the Product Substitution section below and we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We further reserve the right, but are not obligated, to limit the sales of our products or Services to any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice in accordance with our Product Substitution guidelines herein, at the sole discretion of us. We do not warrant that product descriptions or other content of our Website is accurate, complete, reliable, current, or error-free. If a product offered by us is not purchased as described, your sole remedy is to return it in unused condition. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
(d) We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
(e) Except where noted otherwise, the list price or suggested price displayed for products on any of our Services represents the full retail price listed on the product itself. In the event a product is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the charge.
(f) Your order constitutes an offer to purchase the goods in accordance with these Terms. Your contract for purchases made through the website is with Huel (the “Contract”); however no Contract for the sale of any product will exist between you and Huel until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you a shipping confirmation email. Huel is not deemed to have accepted any part of your order until the requested item(s) has/have been shipped and Huel has sent a shipment confirmation email. Your receipt of an electronic or other form of order confirmation prior to receipt of the shipping confirmation email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason without prior notice to you. We may automatically charge and withhold the sales tax for orders based on the applicable state sales tax rate and the location to which the item is being shipped. Otherwise, you are solely responsible for all sales taxes, or other taxes, on orders shipped to you. We have the right to end our Contract with you and/or suspect or terminate your Account or access to the Website immediately and without notice to you if (i) you fail to make payment to us when due; (ii) you breach these Terms of Use; (iii) upon request from us, you fail to provide within a reasonable timeframe, sufficient information to allow us to check the accuracy and validity of any information supplied by you (e.g. your identity); (iv) upon request from us, you fail within a reasonable timeframe to either allow us to deliver the product(s) to you or collect the product(s) from us; or (v) we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on the Website.
(a) Due to inventory availability, supply chain constraints, seasonal production cycles, or other operational circumstances, Huel reserves the right, at its sole discretion, to substitute any product included in your order with a product of similar type, comparable quality, and equal or greater retail value. Substitutions will be made only where Huel reasonably determines that the substitute product is materially equivalent to the ordered product in terms of product category, intended use, and net quantity. By placing an order through https://huel.com/, you acknowledge and agree that product substitutions may occur without advance notice to you prior to shipment. Huel will notify you of any substitution made to your order in advance of the order processing date, which will identify the substituted product included in your shipment. Where Huel is unable to ship your ordered product and no suitable substitution is available, you will be notified promptly and given the option to (i) consent to a revised shipment date; (ii) remove the substituted item from your order; or (iii) cancel your order for a refund of the substitute product in accordance with our Refund Policy.
(b) Notwithstanding the substitution rights described above, Huel will not substitute any product where doing so would introduce an allergen, ingredient, or dietary characteristic that differs materially from the product originally ordered and that may affect consumers with food allergies, dietary restrictions, or medical dietary requirements. Without limiting the foregoing: (i) Huel will not substitute a product containing a major food allergen (as defined under the Food Allergen Labeling and Consumer Protection Act, 21 U.S.C. § 321) for a product that does not contain that allergen, or vice versa, without advance notice to you and your affirmative consent; (ii) Huel will not substitute a non-gluten-containing product with a product containing gluten, or substitute a product certified or represented as vegan, kosher, halal, or otherwise meeting a specific dietary standard with a product that does not meet that standard, without advance notice and your affirmative consent. If you have a severe food allergy or a medical dietary requirement, you should contact customer service before your order ships to confirm the product contents of any substitution made to your order.
(c) Huel's product substitution practices are designed to comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435). Where Huel is unable to ship the product you ordered within the timeframe represented at the time of purchase and elects to make a substitution rather than delay shipment, you will be notified at the time of shipment of the substitution made. You have the right to refuse the substituted product and you may return it in accordance with our Refund Policy for a full refund with no penalty.
(d) For customers enrolled in a Huel product subscription program, product substitutions may occur across any shipment within your subscription cycle on the same terms described in this Section. You will be notified of any substitution at the time each affected shipment is confirmed. If a substitution is made to a subscription shipment and you do not wish to receive the substituted product in future subscription cycles, you may remove the substituted product from future orders in your Huel account or by contacting customer service at support@huel.com prior to your next order processing date.
(a) Your subscription to receive products from Huel through a subscription program offered by Huel is offered on a week-to-week, month-to-month or other flexible basis with no fixed term or commitment period unless a fixed term subscription period is otherwise expressly referenced as part of the applicable subscription program. By completing enrollment and providing your payment information, you expressly authorize Huel to automatically charge your payment method on file on your designated billing date each period for the applicable subscription price then in effect, plus any applicable taxes, until you cancel your subscription in accordance with the cancellation procedures described below.
(b) Your subscription shall run indefinitely until such time as you cancel it. You will not receive a separate advance notice prior to each periodic recurring charge unless there is a material change to the subscription price or pricing tier, in which case such advance notice shall be provided at least 30 days and not more than 60 days before the effective date of such change. No such advance notice is required or will be provided for routine charges at the disclosed subscription price. Your enrollment in the subscription program and acceptance of these Terms at enrollment constitutes your informed consent to and authorization for each periodic recurring charge to be processed on your designated billing date without further notification from Huel.
(c) You acknowledge and agree that: (i) your subscription will continue and your payment method will be charged each period on your billing date unless and until you cancel; (ii) it is your responsibility to manage your subscription status, including cancellation, through your account portal at https://huel.com/account/subscriptions or by contacting customer service at support@huel.com; and (iii) your failure to cancel prior to your next billing date will result in a charge for the upcoming subscription period, which is non-refundable except as expressly provided in our Refund Policy.
Nothing in this Section limits any rights you may have under applicable law that cannot be waived by contract.
(a) The delivery period stated within which you will receive your order is approximate and the time of delivery is not of the essence. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.
(b) Occasionally goods may be subject to delays, due to customs or weather. You are responsible for providing any information and payment required by customs to ensure the goods are cleared. Please contact us if you have any questions relating to shipping to a particular country.
(c) In the event that your order does not arrive within the approximate delivery period stated we will do our best to assist in tracking your order. In the event of non-delivery of your order we are unable to process a replacement order until 21 business days following the original shipment date.
(d) You acknowledge and agree that the delivery of good purchased through us may be fulfilled by independent third-party delivery service providers (“Delivery Partners”). While we take reasonable steps to select reputable Delivery Partners, we do not control and are not responsible for their actions, omissions, or performance. Title and risk of loss to the goods ordered through our Website(s) shall pass to you upon our transfer of the products to the Delivery Partner. We disclaim any liability for delays, failed deliveries, damage, or loss arising out of or related to the acts or omissions of any Delivery Partner, including but not limited to circumstances such as transportation issues, weather events, labor disputes, or other conditions beyond our reasonable control. Please contact us if you have any questions relating to the delivery of your goods however any claims regarding delivery failures or delays must be directed to the applicable Delivery Partner, without prejudice to your rights under applicable law.
(e) Exchanges. We are happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped, through any circumstance that is in our error within [30] days from the date of delivery.
(f) Damaged, defective or incorrect goods. In the unlikely event that you receive products which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the products in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.
(a) IN CERTAIN INSTANCES, YOUR USE OF AN APPLICATION, OUR WEBSITE OR OTHER SERVICES MAY BE SUBJECT TO YOUR AGREEMENT TO CERTAIN THIRD-PARTY PRIVACY OR OTHER TERMS. IN SUCH INSTANCES, WE WILL PROVIDE YOU NOTICE OF THIS IN THE PRIVACY POLICY OR OTHER APPLICABLE TERMS POSTED IN THE SERVICE. BY USING THE APPLICABLE SERVICE, YOU AGREE TO ALL SUCH THIRD-PARTY TERMS.
(b) Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We do not control, are not responsible for examining or evaluating the content or accuracy of, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. Any concerns regarding any such service or resource, or any link thereto, should be directed to that particular service or resource.
(c) We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
(a) In order to access or use some features of our Services, you may have to become a registered user. If you are under the age of thirteen (13), then you are not permitted to register as a user, sign up for any promotional messages, or otherwise provide us any personal information. Some features of the Services may require a minimum age of eighteen (18) years old to access such services.
(b) If you become a registered user, you will provide true, accurate and complete registration information and, if such information changes, you will promptly update the relevant registration information. During registration, you may create a username and password (a “User Account” or “Account”). You are solely responsible for safeguarding and maintaining the confidentiality of your User Account. You are solely responsible for the activity that occurs under your User Account, whether or not you have authorized the activity. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You agree to contact us by clicking the “Contact Us” link on our Website immediately if you become aware of any breach of security or unauthorized use of your User Account.
(c) Promotional Messages. Our Services may include sending you promotional e-mails/newsletters and/or text/SMS messages. These are typically recurring message programs that, upon registration, results in messages being automatically sent to you until you unsubscribe via any of our disclosed methods. To receive any these communications from us, you will be required to register and provide certain information about you (e.g., full name, street address, e-mail address, mobile number, etc.). Our use of the information you provide is governed by our Privacy Policy.
(i) Emails/Newsletters. You may opt-out of receiving our e-mails/newsletters as set forth in our Privacy Policy, or by using the options included in the communication we send you (e.g., using the “Unsubscribe” feature provided in the footer of our emails).
(ii) Text/SMS Messages. In addition to these Terms of Use, the following specific terms apply to our recurring Text/SMS Message Service (“Message Service”): (1) unless we explicitly tell you otherwise in advance, we will not charge you for the Message Service. However, “Message and Data Rates May Apply”; which means that, depending on your service plan with your wireless services carrier, you may be charged message and/or data charges by your wireless carrier for each message; (2) by enrolling in the Message Service, you certify that you are either the account holder or otherwise responsible for paying any wireless carrier charges associated with the Message Service or, if you are under the age of 18, that you have the permission of the account holder/person responsible for any such charges; (3) depending on your settings and preferences, we may send you up to eighteen (18) messages per month through our Message Service; (4) you may opt-out of receiving messages from us as set forth in our Privacy Policy, or by texting “STOP” as a reply to any of our messages; (5) if you have any questions about our Message Service or need assistance, you may text “HELP” as a reply to any of our messages; (6) we are not aware of any wireless carriers that do not support our Message Service, however, you must have a text or SMS enabled mobile phone; (7) we do not guarantee or warrant that you will receive all or any of our messages; and (8) our Message Service may be administered by a third party (the “Administrator”) and reserve the right to condition use of our Message Service to your acceptance of applicable Administrator terms and conditions.
(a) We may now or in the future permit users to post, upload, transmit through, or otherwise make available through our Services messages, text, illustrations, data, files, images, graphics, photos, comments, sounds, music, videos, information, content, and/or other materials (“User Content”). Subject to the rights and license you grant herein, you retain all right, title and interest in your User Content. We do not guarantee any confidentiality with respect to User Content even if it is not published through our Services. It is solely your responsibility to monitor and protect any intellectual property rights that you may have in your User Content, and we do not accept any responsibility for the same.
(b) You shall not submit any User Content protected by copyright, trademark, patent, trade secret, moral right, or other intellectual property or proprietary right without the express permission of the owner of the respective right. You are solely liable for any damage resulting from your failure to obtain such permission or from any other harm resulting from User Content that you submit.
(c) You represent, warrant, and covenant that you will not submit any User Content that:
(i) Violates or infringes in any way upon the rights of others, including, but not limited to, any copyright, trademark, patent, trade secret, moral right, or other intellectual property or proprietary right of any person or entity;
(ii) Impersonates another or is unlawful, threatening, abusive, libelous, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, pornographic, or otherwise objectionable, or otherwise violates any applicable law;
(iii) Encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violates any law;
(iv) Is an advertisement for goods or services or a solicitation of funds;
(v) Includes personal information such as messages which identify phone numbers, social security numbers, account numbers, addresses, or employer references;
(vi) Contains a formula, instruction, or advice that could cause harm or injury; or
(vii) Is a chain letter of any kind.
(d) By submitting User Content to us, simultaneously with such posting you automatically grant, represent or warrant that the owner has expressly granted to us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, reproduce, distribute, create derivative works based upon (including, without limitation, translations), publicly display, publicly perform, transmit, and publish the User Content (in whole or in part) as we, in our sole discretion, deem appropriate including, without limitation, (i) in connection with our business; and (ii) in connection with the businesses of our affiliates, licensees, assignees, successors, parents, subsidiaries, and their related companies. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content. Furthermore, you also grant other users permission to access your User Content and to use, reproduce, distribute, create derivative works based upon, publicly display, publicly perform, transmit, and publish your User Content for personal, non-commercial use as permitted by the functionality of our Services and these Terms of Use. Notwithstanding the foregoing, you waive any and all claims you (or any copyright holder) may now or later have in any jurisdiction to so-called “moral rights” or rights of “droit moral” with respect to the User Content.
(e) By submitting User Content, you also grant us the worldwide, perpetual, irrevocable, fully sublicensable, and transferable right, but not the obligation, to use any and all names, identities, titles, likenesses, distinctive appearances, physical likenesses, images, portraits, pictures, photographs (whether still or moving), screen personas, voices, vocal styles, statements, gestures, mannerisms, personalities, performance characteristics, biographical data, signatures, and any other indicia or imitations of identity or likeness listed, provided, referenced, or otherwise contained in the User Content (all attributes, collectively, per person, a “Persona”), including, without limitation, your name and geographical location (e.g., “Jack P. – Wyoming, OH”), for purposes of advertising and trade, in any format, medium, or technology now known or later developed without further notice, approval, or compensation, unless prohibited by law. Our uses of your Persona will be consistent with the terms of our Privacy Policy, where it is applicable.
(f) We do not accept or consider, directly or through any employee or agent, unsolicited ideas of any kind, including without limitation, creative content, ideas, or suggestions relating to new or improved products, enhancements, names or technologies, advertising, and marketing campaigns, plans or other promotions. Do not send us (or any of our employees) any unsolicited ideas, suggestions, material, images, or other work in any form (“Unsolicited Materials”). If you send us Unsolicited Materials, you understand and agree that the following terms will apply, notwithstanding any cover letter or other terms that accompany them:
(i) We have no obligation to review any Unsolicited Materials, nor to keep any Unsolicited Materials confidential; and
(ii) We will own and may use and redistribute Unsolicited Materials for any purpose, without restriction and free of any obligation to acknowledge or compensate you.
(g) Notwithstanding the generality of the foregoing, we reserve the right to display advertisements in connection with your User Content and to use your User Content for advertising, marketing, promotional, and other commercial purposes. You acknowledge and agree that your User Content may be included on the websites and advertising networks of our distribution partners, marketing partners, accounts, and third-party service providers (including their downstream users).
(h) We have the right, but not the obligation, to monitor User Content. We have the right in our sole discretion and for any reason whatsoever to edit, refuse to post, remove, or disable access to any User Content.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here.
(a) We provide our Services including, without limitation, Service Content for educational, entertainment and/or promotional purposes only. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
(b) Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order. In all instances, it is your responsibility to evaluate the accuracy, timeliness, completeness, or usefulness of any Service Content. Under no circumstances will we be liable for any loss or damage caused by your reliance on any Service Content.
(c) We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
(d) Product Health Claims. Any health-related Service Content available is not intended to be a substitute for professional medical advice. ANY SUCH STATEMENTS ABOUT OUR PRODUCTS HAVE NOT BEEN EVALUATED BY ANY MEDICAL BODY, THE FOOD & DRUG ADMINISTRATION, OR ANY OTHER GOVERNMENT ENTITY. NEITHER OUR SERVICES NOR PRODUCTS ARE INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY ILLNESS OR DISEASE. WE PROVIDE THIS INFORMATION FOR EDUCATIONAL PURPOSES ONLY. IT IS SOLELY YOUR RESPONSIBILITY TO CONSULT YOUR PHYSICIAN BEFORE ACTING ON ANY SUCH INFORMATION, ESPECIALLY IF YOU ARE PREGNANT, NURSING, IMMUNE SYSTEM OR RESPIRATORY SYSTEM COMPROMISED, OR TAKING MEDICATION. Huel does not warrant the validity of any such health-related statements found on or through our Services. All such information is general in nature and may be helpful to some persons but not others, depending upon their personal needs. You should always consult with your physician and should never disregard professional medical advice, or delay in seeking it, because of something you have read on or through our Services.
(e) In many instances, Service Content will include content posted by a third-party or will represent the opinions and judgments of a third-party. We do not endorse, warrant and are not responsible for the accuracy, timeliness, completeness, or reliability of any opinion, advice, or statement offered through our Services by anyone other than our authorized employees or spokespersons while acting in their official capacities.
In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances, including U.S. export laws, including, without limitation, violations of the Export Administration Act and the Export Administration Regulations administered by the Department of Commerce; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others or non-personally identifiable information from our Services, including, without limitation, user names, passwords, and email addresses; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape, including using an automatic device (such as a robot or spider) or manual process to copy or “scrape” the Website or Service Content for any purpose (except for that which routinely occurs through the use of bona fide search engines) without our express written permission; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) attempt to or interfere with the proper working of our Services or impair, overburden, or disable the same; (m) decompile, reverse engineer, or disassemble any portion of our software or other Service Content, or our Services; (n) remove, alter, cover, or distort any copyright, trademark, or other proprietary rights notice we include in or through our Services or Service Content; (o) use network-monitoring software to determine architecture of or extract usage data from our services; or (p) engage in any conduct that restricts or inhibits any other user from using or enjoying our Services.
You agree to fully cooperate with us to investigate any suspected or actual activity that is in breach of these Terms of Use.
We reserve the right to terminate your use of the Service or any related Website for violating any of the prohibited uses.
(a) Disclaimer of Warranties. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. Without limiting the foregoing and to the fullest extent permitted by law, the Website Parties disclaim any and all warranties including any: (i) warranties that our Services will meet your requirements; (ii) warranties concerning the availability, accuracy, security, usefulness, timeliness, or information content of our Services or Service Content; (iii) warranties of title, non-infringement, merchantability, or fitness for a particular purpose; (iv) warranties for services or goods received through, advertised or accessed through our Services; (v) warranties concerning the accuracy or reliability of the results that may be obtained from the use of our Services; (vi) warranties that your use of our Services will be sure or uninterrupted; and (vii) warranties that errors in our Services or Service Content (including software) will be corrected.
(b) BY ACCESSING THE WEBSITE(S), YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS:
“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
(b) Limitation of Liability. In no case shall Huel, our parent, subsidiaries, affiliates, partners, directors, officers, employees, affiliates, agents, contractors, subcontractors, suppliers, interns, suppliers, service providers or licensors and their related companies (collectively, the “Website Parties”) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
(c) YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR SERVICES INCLUDING, WITHOUT LIMITATION, SERVICE CONTENT, IS TO STOP USING OUR SERVICES. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF GOODS RECEIVED OR ADVERTISED IN CONNECTION WITH OUR SERVICES OR ANY LINKS PLACED IN OUR SERVICES. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY CONTENT POSTED BY A THIRD-PARTY OR CONDUCT OF A THIRD-PARTY USING OUR SERVICES.
(d) NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL THE CUMULATIVE LIABILITY OF ALL THE WEBSITE PARTIES EXCEED THE LESSER OF THE TOTAL PAYMENTS RECEIVED FROM YOU BY US DURING THE PRECEDING TWELVE (12) MONTH PERIOD OF $100. FURTHERMORE, YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF, OR RELATING TO, OR IN ANY WAY CONNECTED WITH ANY OF OUR SERVICES OR THESE TERMS OF USE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
(a) You agree to indemnify, defend and hold harmless the Website Parties from and against any and all claims, liabilities, losses, damages, obligations, costs and expenses (including reasonable attorney’s fees and costs) arising out of, related to, or that may arise in connection with: (i) your use of our Services; (ii) User Content provided by you or through use of your User Account; (iii) any actual or alleged violation or breach by you of these Terms of Use; (iv) any actual or alleged breach of any representation, warranty, or covenant that you have made to us; or (v) your acts or omissions. You agree to cooperate fully with us in the defense of any claim that is the subject of your obligations hereunder .
(b) If you are using our Website on behalf of a business, that business accepts these terms. It will hold harmless, defend, and indemnify the Website Parties from any claim, suit or action arising from or related to the use of the Website or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorney’s fees.
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.
(a) We reserve the right in our sole discretion and at any time to terminate or suspend your User Account and/or block your use of our Services for any reason including, without limitation, if you have failed to comply with the letter and spirit of these Terms of Use. You agree that we are not liable to you or any third party for any termination or suspension of your User Account or for blocking your use of our Services. You further agree that you will remain liable for all amounts due up to and including the date of termination.
(b) The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. Any suspension or termination shall not affect your obligations to us under these Terms of Use. The provisions of these Terms of Use (which by their nature should survive the suspension or termination of your User Account or these Terms of Use) shall survive including, but not limited to, the rights and licenses that you have granted hereunder, indemnities, releases, disclaimers, limitations on liability, provisions related to choice of law, and all of the provisions under Section 23 “Miscellaneous.”
(c) These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
The failure of us to exercise or enforce any right or provision of these Terms of Use, or the failure of either party to allege a breach or default hereunder, shall not constitute a waiver of such right or provision or waiver of any preceding or subsequent breach or default.
These Terms of Use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Use, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
(a) We respect the intellectual property rights of others and expect users to do the same. In appropriate circumstances and at our sole discretion, we may terminate and/or disable the User Account of users suspected to be infringing the copyrights (or other intellectual property rights) of others. Additionally, in appropriate circumstances and in our sole discretion, we may remove or disable access to material on any of our Websites or hosted on our systems that may be infringing or the subject of infringing activity.
(b) In accordance with the Digital Millennium Copyright Act of 1998, Title 17 of the United States Code, Section 512 (“DMCA”), we will respond promptly to claims of copyright infringement that are reported to the agent that we have designated to receive notifications of claims infringement (the “Designated Agent”). Our Designated Agent is:
Attn: Copyright Manager
Global Impact Law, P.C.
921 S. Hudson Avenue
Los Angeles, CA 90019
Email: contact@globalimpactlaw.com
(c) If you are a copyright owner (or authorized to act on behalf of the copyright owner) and believe that your work’s copyright has been infringed, please report your notice of infringement to us by providing our Designated Agent with a written notification of claimed infringement that includes substantially the following information:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single Website are covered by a single notification, a representative list of such works at that Website;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
(iv) Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
We will investigate notices of copyright infringement and take appropriate actions under the DMCA. Inquiries that do not follow this procedure may not receive a response
These Terms of Use and any Additional Terms or separate agreements under which provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of laws rules. Any legal proceedings against us that may arise out of, relate to, or be in any way connected with our Services or these Terms of Use shall be subject to Mandatory Arbitration as set forth in Section 22 and, if arbitration does not apply, brought exclusively in the state or federal courts located in Brooklyn, New York. We each waive any jurisdiction, venue, or inconvenient forum objections to such courts.
Please read this section carefully — it may significantly affect your legal rights. It contains procedures for mandatory pre-dispute resolution, binding arbitration, and a jury trial and class action waiver.
(a) Definitions.
“Dispute” means any claim or controversy between you and Huel, including but not limited to any: (1) claims for relief or theories of liability, whether based in contract, tort, fraud, misrepresentation, statute or otherwise, or that relate to the existence of these Terms; (2) claims that arose before this or any Terms; (3) claims that may arise in the future, including claims that may arise after the cancelation or expiration of these Terms; and (4) claims that are the subject of a putative class action in which no class has been certified. “Dispute” will be given the broadest possible meaning permitted by law. “Dispute” does not, however, include any issues arising from or relating to the arbitrability of any Disputes under this provision or the scope, validity, or enforceability of this arbitration provision.
For purposes of this Dispute Resolution section, “Huel” means Huel, Ltd and any of its predecessors, successors, assigns, parents, subsidiaries, affiliates, vendors and independent contractors, and each of their officers, directors, employees and agents.
(b) Informal Dispute Resolution Process.
Should you and Huel (each a “Party,” and collectively, the “Parties”) have a Dispute, the Parties agree that they will make a good faith effort to resolve it informally. Compliance with this informal dispute resolution process is a condition precedent to commencing any formal Dispute resolution proceeding in arbitration, small claims court, or otherwise. The Parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the Parties engage in this informal Dispute resolution process. In connection with any Dispute, you or Huel must first send written notice to the other Party, providing: your name and contact information (address, telephone number, and email address) if you are sending the notice, or Huel’s contact information if Huel is sending the notice; sufficient information for you or Huel to identify any transaction at issue; and a detailed description of and explanation for (1) the Dispute; (2) the nature and basis of any claim; and (3) the nature, basis, and calculation of the relief sought. Your notice to Huel must be personally signed by you (and your attorney if you are represented). Huel’s notice to you will be personally signed by a Huel representative. Your notice to Huel must be sent by email to support@huel.com or by mail to Huel, 45 Main Street, Dumbo, Brooklyn, NY 11201. Huel’s notice to you will be sent to you based on the most recent contact information that you have provided to Huel. You and Huel agree to negotiate in good faith about the Dispute, including through an informal and individualized telephone settlement conference if Huel requests one in connection with your notice (at which you agree to appear along with your attorney if you are represented) or if you request one in connection with Huel’s notice (at which Huel agrees to send a representative along with our attorney if we are represented). The Parties agree to participate in good faith in this conference, which will be held at a time convenient for both Parties, and throughout this informal process. If the sufficiency of a notice or compliance with this informal Dispute resolution process is at issue, it may be decided by a court at either Party's election, and any formal Dispute resolution proceeding shall be stayed pending resolution of the issue. A court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration. This informal Dispute resolution process should lead to the resolution of the Dispute, but if for some reason it is not resolved within sixty (60) days after receipt of the information required above, which can be extended by agreement of the Parties, you and Huel agree to the further Dispute resolution provisions below.
(c) Mutual Arbitration.
Any Dispute between you and Huel that is not resolved as set forth above shall be resolved through binding individual arbitration or small claims court. In arbitration, there is no judge or jury and there is less discovery and appellate review than in court. If you and Huel are unable to resolve the Dispute through the mandatory informal Dispute resolution process, you and Huel unconditionally agree that, except as set forth below, all Disputes between you and Huel will be resolved entirely through binding individual arbitration, rather than in court, which include, without limitation, such Disputes arising out of or relating to any aspect of the relationship between you and Huel, your access or use of the Huel Website or any products or services offered by or purchased from Huel through the Huel website or stores, and Huel’s advertising, marketing, and communications.
The sole exceptions to the foregoing requirement to arbitrate are that: (1) either Party may elect to have individual claims heard in small claims court if those claims otherwise qualify for small claims court and as long as the matter remains in such court and is not removed or appealed to a court of general jurisdiction and advances only on an individual (non-class, non-representative basis); and (2) each Party may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Dispute Resolution section evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Dispute Resolution section. You and Huel agree that we intend that this Dispute Resolution section satisfies the “writing” requirement of the FAA.
This Mutual Arbitration provision shall survive termination of this Agreement. By agreeing to these Terms, each Party gives up its right to bring and prosecute any disputes in a court of law or before a jury except as expressly provided herein. You also give up your right to participate in or bring class actions or representative actions.
(d) Procedures for Arbitration.
Arbitrations shall be heard and determined by a single arbitrator and be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (collectively the “AAA Rules”) as modified by the version of this arbitration provision that is in effect when notice of a Dispute is given. The AAA Rules can be obtained from the AAA by visiting its website (www.adr.org). If there is a conflict between this arbitration provision and the rest of this Agreement, this arbitration provision will govern. If there is a conflict between this arbitration provision and the AAA Rules, this arbitration provision will govern. If the AAA is unavailable or unwilling to administer an arbitration in accordance with this arbitration provision, you and Huel will work together in good faith to agree on (or if necessary petition a court of appropriate jurisdiction to appoint) an arbitration organization that will do so. Unless you and Huel agree otherwise, any in-person arbitration hearing will take place in the county where you reside. To begin an arbitration proceeding, after satisfying the condition precedent identified above, you or Huel must (1) send a verified and personally signed demand for arbitration that describes (a) the nature and basis of the claims, and (b) the nature and basis of the relief sought, including a detailed calculation for it; (2) send the signed certification of completion of the process set forth in the Informal Dispute Resolution Process section; and (3) contact the AAA or the applicable court-appointed arbitration administrator and follow the appropriate procedures to commence the arbitration. If you or Huel are represented by an attorney in connection with your or Huel’s arbitration demand, you and Huel agree that any arbitration demand must also be signed by your or our attorney. By signing the arbitration demand, the attorney certifies to the best of their information, knowledge, and belief, formed after a reasonable inquiry that: (1) the arbitration demand is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims or other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after reasonable opportunity for further investigation or discovery. The arbitrator shall be authorized to impose any sanctions available under Federal Rule of Civil Procedure 11. Your demand for arbitration must be sent to: Huel, 45 Main Street, Dumbo, Brooklyn, NY 11201. Huel’s demand for arbitration to you will be sent to you based on the most recent contact information that you have provided to Huel.
Payment of all filing, administration and arbitrator fees will be governed by the applicable AAA rules. The parties shall be responsible for their own attorneys’ fees and costs in arbitration, unless they are authorized by law, or the arbitrator determines that a claim was frivolous or brought for an improper purpose or in bad faith (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). In addition, the provisions of Federal Rule of Civil Procedure 68 (cost-shifting) shall apply and be enforced by the arbitrator after entry of an award. The arbitration may be conducted by telephone, video, based on written submissions, or in-person in the county where you live or at another mutually agreed location. If requested, you shall personally appear (with your counsel if you are represented) or Huel shall have a representative (with counsel if Huel is represented) personally appear at any in-person, video, or telephonic hearing. Notwithstanding anything to the contrary, Huel will pay all fees and costs that Huel is required by law to pay.
The arbitration will be conducted by a single arbitrator who will apply and be bound by these Terms, and will determine any Dispute according to applicable law and facts based upon the record and no other basis. The arbitrator shall issue a reasoned written award only in favor of the individual party seeking relief and only to the extent to provide relief warranted by that Party's individual claim. The arbitration award shall be binding only among the Parties to the arbitration and shall have no preclusive effect in any other arbitration or other proceeding involving a different party.
(e) Waiver of Jury Trials.
Disputes in arbitrations and small claims court are resolved without a jury trial. Whether in arbitration or court, you and Huel waive the right to a jury trial to the maximum extent permitted by law. As set forth above, Huel and you each agree to bring any dispute on an individual basis only, and not on a class, consolidated, representative or collective or private attorney general basis. If for any reason a claim proceeds in court rather than in arbitration, Huel and you each waive any right to a jury trial or to participate in a class action against the other to the maximum extent permitted by law.
A Dispute may not be consolidated with a claim by any person or entity that is not a party to the arbitration proceeding, and the arbitrator may not otherwise preside over any form of a class, consolidated, representative, collective, or private attorney general proceeding. If a court determines that any of the prohibitions on non-individualized relief; class, representative, and private attorney general claims; and consolidation are unenforceable with respect to a particular claim or with respect to a particular request for relief (such as a request for injunctive relief), and all appeals from that decision have been exhausted (or the decision is otherwise final), then the Parties agree that that particular claim or request for relief may proceed in court but shall be stayed pending arbitration of the remaining claims. Specifically, and notwithstanding anything to the contrary in this Dispute Resolution section, the arbitrator may not issue a “public injunction” and any such “public injunction,” if permitted, may be awarded only by a federal or state court. If either Party is permitted to seek a “public injunction,” all other claims and prayers for relief must be adjudicated in arbitration first and any such prayer or claim for a “public injunction” in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the Party’s claim or prayer for “public injunctive relief.” In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator. Notwithstanding any other provision of this Dispute Resolution section, any and all issues relating to the scope, interpretation and enforceability of the class action waiver provisions contained herein are to be decided only by a court of competent jurisdiction, and not by the arbitrator. The arbitrator does not have the power to vary these class action waiver provisions.
(f) Additional Procedures for Mass Arbitration.
If twenty-five (25) or more similar claims are asserted against Huel by the same or coordinated counsel or are otherwise coordinated, these will be considered “Mass Arbitrations” and will be treated as mass arbitrations according to the AAA Mass Arbitration Supplementary Rules, if any to the extent Mass Arbitrations are filed in arbitration as set forth in these Terms. The procedures set forth in this subsection are intended to supplement the AAA’s Mass Arbitration Supplementary Rules, and to the extent the procedures conflict with those rules, to supersede them. You also agree to the following staged process and application of the AAA Multiple Consumer Case Filing Fee Schedule and to address any issues related to compliance with the AAA filing requirements with a Procedural Arbitrator consistent with the AAA rules. Counsel for the claimants and counsel for Huel shall select twenty-five (25) cases to proceed first in individual arbitration proceedings as part of an initial staged bellwether process. You understand and agree that the resolution of your Dispute may be delayed and the parties acknowledge that the remaining cases shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a staged process. Each side may elect to have its cases for any given set of proceedings selected by it, by the AAA, or randomly. The Parties agree that after completion of the first set of twenty-five (25) individual arbitration proceedings, they shall participate in a mediation session with a former state or federal court judge in an effort to resolve the remaining claims or to discuss potential ways to streamline the procedures for adjudicating the remaining claims. If the Parties are unable to resolve the remaining cases after the conclusion of the initial twenty-five (25) proceedings, each side shall select another twenty-five (25) cases to proceed to individual arbitration proceedings as part of a second staged bellwether process. The remaining cases shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a staged bellwether process. Each side may elect to have its cases for any given set of proceedings selected by it, by the AAA, or randomly. The parties agree that after completion of the second set of twenty-five (25) individual arbitration proceedings, they shall participate in a second required mediation session with a former state or federal court judge in an effort to resolve the remaining claims or to discuss potential ways to streamline the procedures for adjudicating the remaining claims. If the parties are unable to resolve the remaining cases after the conclusion of the second set of twenty-five (25) proceedings, this staged process shall continue, consistent with the parameters set forth above, except that the parties agree that one hundred (100) cases shall be selected by the AAA or randomly to proceed individually in each subsequent set of staged proceedings subject to review and modification by agreement of the parties at any time. The remaining cases shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a staged process. The parties agree to meet and confer throughout this process to discuss issues, including but not limited to, increasing the number of cases to proceed in each set of staged proceedings, selecting claims to proceed in sets of proceedings as a percentage rather than a fixed number, resolving claims, or to otherwise modify the procedures to resolve the remaining claims as informed by the prior arbitration proceedings. In between staged processes beyond the first two sets, claimants’ counsel may elect to require Huel to participate in another mediation session to discuss resolution of the remaining claims. A single arbitrator shall preside over each case. Each arbitrator shall aim to issue its award within 120 days after appointment. Only one case may be assigned to each arbitrator as part of each set within this staged process unless the parties agree otherwise. This staged process shall continue, consistent with the parameters identified above, until all the claims included in these coordinated filings, including your case, are adjudicated or otherwise resolved. The statute of limitations and any filing fee deadlines shall be tolled for claims subject to this mass arbitration process from the time of the first cases are selected for a process until the time your case is selected for a process, withdrawn, or otherwise resolved. A court shall have authority to enforce this paragraph and, if necessary, to enjoin the mass filing or prosecution of arbitration demands. Consistent with these additional procedures, the parties may elect to meet and confer, enter into a “cooling off” period, and/or mediate any or all of the remaining claims at any time or to discuss and agree to modifications to this process to ensure efficiency. Should Huel initiate a claim against you that is part of a mass arbitration, Huel agrees that such provisions shall apply.
To the extent permitted by law, we each waive any right to pursue disputes on a class-wide basis; that is, either to join a claim with the claim of any other person or entity, or assert a claim in a representative capacity on behalf of anyone else, in any lawsuit, arbitration or other proceeding.
Except as explicitly stated otherwise, any notices you send to Huel shall be sent by email to support@huel.com. In the case of notices Huel sends to you, you consent to receive notices and other communications by Huel posting notices on the website, sending you an email at the email address listed in your profile in your Account, or mailing a notice to you at your billing address listed in your profile in your Account. You agree that all agreements, notices, disclosures, and other communications that Huel provides to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing. Notice shall be deemed given (i) 24 hours after the notice is posted on the website or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, three days after the date of mailing. You agree that a printed version of these Terms of Use and/or any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Notice for California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the website, please send an email to support@huel.com. You may also contact us by writing to Huel, 45 Main Street, Dumbo, Brooklyn, NY 11201, or by calling us at +1 619 648 3086. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
(a) No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.
(b) Except where specifically stated otherwise, if any part of these Terms of Use is unlawful or unenforceable for any reason, we both agree that only that part of the Terms of Use shall be stricken and that the remaining terms in the Terms of Use shall not be affected. So, for example, if a provision in these terms is found to be unenforceable, we agree an arbitrator (or, if permitted, a court) shall only strike that provision and that the remaining terms of these Terms of Use shall remain in full force and effect.
(c) Where we have provided you with a translation of the English language version of these Terms of Use, our Privacy Policy, or Additional Terms, you agree that the translation is provided for your convenience only and that the English version governs your relationship with us. The English language version takes precedence if there is any contradiction between the English and translated versions.
(d) These Terms of Use (including the Privacy Policy and any Additional Terms incorporated by reference) constitute the entire agreement of the parties with respect to the subject matter hereof and supersede all previous written or oral agreements between us with respect to such subject matter.
(e) You may not assign these Terms of Use or assign any rights or delegate any obligations hereunder, in whole or in part, without our prior written consent. Any such purported assignment or delegation by you without the appropriate prior written consent will be null and void and of no force and effect. We may assign these Terms of Use or any rights hereunder without your consent and without notice.
While it is possible to add the item "Free T-Shirt & Shaker" to your cart, and while this may then appear in order and shipping confirmations, this does not guarantee that you will receive these items. The free t-shirt and shaker can only be received with first-time orders of Huel Powder (34 meals or more), not the flavour boosts or any other product. By adding this option to your cart, you are agreeing that this will only be fulfilled with your first order of Huel Powder (34 meals or more) and not for any subsequent orders, regardless of the item being in your cart or not.
HUEL+ LOYALTY PROGRAM
Terms and Conditions
(effective February 4, 2026)
PLEASE READ CAREFULLY. By accessing, enrolling, or participating in the Huel+ Loyalty Program, you agree to these following Terms and Conditions (“Terms”). IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE PROGRAM.
The Huel+ Loyalty Program (Huel+ or the “Program”) is a loyalty program offered by Huel Inc. (“Huel”) through which individuals (“Participants” or, individually, a “Participant” or “you” or “your”) will have the opportunity to earn digital “Points” which can be redeemed for “Rewards” by making qualifying purchases on the Huel website. Complete information on Reward Points and Rewards will typically be posted at https://huel.com (“Website”).
The Huel+ Loyalty Program is governed by the following Terms and Conditions (the “Terms”).
By enrolling in the Huel+, you agree to the following Terms.
TERMS OF USE & PRIVACY POLICY: These Terms are in addition to the following standard terms and conditions (“Terms of Use”) which also apply to your participation in the Loyalty Program: Privacy Policy and the Terms of Use. The Terms of Use and Privacy Policy are a part of these Terms as if separately included below and should be carefully reviewed before accepting these Terms. By participating in Huel+, you accept the Terms of Use and Privacy Policy which include, among others, Limitations on Liability, Disclaimer of Warranties, as well as terms regarding the collection and use of your information (name, email address, etc.).
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER CONTAINED IN THE TERMS OF USE, AND THESE TERMS FULLY APPLY TO YOUR PARTICIPATION IN THE PROGRAM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, DO NOT PARTICIPATE IN THE PROGRAM.
UPDATES: You agree that we may provide updates, notices, disclosures and amendments to these Terms, and other information relating to the Program by electronic means, including posting such information and materials online the Website, or sending them to you by email.
Membership
Huel+ is currently open to legal residents of the United Kingdom, the US, Germany and Japan who are at least 18 years of age at the time of enrolment, have a valid email address and have created a Huel account on https://huel.com. These Terms are applicable for participation in Huel+ in the US; Huel+ users located in other jurisdictions should review the applicable local terms for the jurisdiction in which they reside.
Participation in Huel+ is voluntary. Membership in Huel+ and its benefits are offered at the discretion of Huel. Huel may at any time, terminate, change, limit, modify or cancel Huel+ or any rules, regulations, rewards, benefits or conditions of participation.
Huel may make changes to Huel+ or the Terms at any time in its sole discretion. All changes will be updated in the Terms and posted to this page. Please check these Terms and the Huel+ landing page regularly to ensure that you understand the up-to-date terms that apply in relation to your Huel+ membership. For any material changes to the Program, Huel shall use reasonable commercial efforts to communicate such changes to Huel+ members via email to the email address registered to your Huel+ account thirty days prior to such changes becoming effective and by electing to continue to participate as a Huel+ member and remaining in the Program, you will be deemed to have accepted all changes. Regardless, Huel reserves the right to make changes to Huel+ Program, for example introducing new rewards and benefits, without providing any notification, provided that these changes do not materially and adversely affect your membership. Notwithstanding the foregoing, Huel assumes no responsibility or obligation in the event it fails to provide advance notice of any changes to the Program.
Membership in the Program is only open to individual persons and is not open to companies, entities making commercial or bulk purchases or other non-individual persons. In the event Huel determines, at its sole discretion, that a member of Huel+ is ineligible for membership, their membership may be cancelled without notice, and all Reward Points, Rewards and benefits they have accumulated will be forfeited. Membership may not be used for resale or profit. You are responsible for all activity that is conducted through your Huel+ account. You are also responsible for making every effort to keep your login details confidential and secure.
Opting out of Huel+: A member of the Program has the right to opt-out of the Program at any time for any reason. By opting out of the Program, you will forfeit your accumulated Rewards Points (including your progress towards any subsequent Reward) and the right to accumulate points on future Qualifying Purchases (as defined below). However, you will retain any Rewards and accompanying Codes earned during your time as a member of Huel+, and you will retain the right to redeem any Rewards or Codes earned until the relevant expiry date of any such Reward.
How to Enroll
You must have a valid email address and create a Huel account on https://huel.com before enrolling into Huel+. Once you have created a Huel account using a valid email address, or if you already have registered for a Huel account prior to the launch date of Huel+, you can enroll via (i) the Huel+ tab, “Earn Points” page or Huel+ FAQs in your Huel account area, or (ii) the Huel+ landing page on https://huel.com. You must log into your Huel account prior to opting into Huel+.
The information you provide during the enrollment process, and the information we gather as part of your participation will be collected and used as described in our Privacy Policy.
Your Huel+ membership will be linked to the email address you provide in connection with creating your Huel account. Only one Huel+ membership per valid email address is permitted.
How to Earn Reward Points
Once you are enrolled in Huel+ and have an active Huel account, you will begin to earn Huel+ Reward Points based upon the purchases you make on https://huel.com (a “Qualifying Purchase”). You will receive one Reward Point per whole dollar spent in connection with each individual transaction. If you are a subscription customer with an active subscription, you will receive two Reward Points per whole dollar spent in connection with each individual transaction. When calculating Reward Points, we round down to the whole dollars spent and any remaining balance is forfeited. For example, if you spend $50.93 in a single transaction on https://huel.com, you will receive 50 Reward Points and the remaining balance of $0.93 will not thereafter be used in connection with any other Rewards Points received.
Reward Points will generally become available to use four days after the date of the relevant transaction. Your Reward Points may be shown as “pending” in your Huel+ account area until they are available for use.
All product purchases made online at https://huel.com are considered Qualifying Purchases for the purpose of earning Reward Points.
Reward Points can be earned on shipping fees applied to a Qualifying Purchase. If you apply a discount to your Qualifying Purchase, including, but not limited to, automatic subscription discounts, tiered discounts, welcome or new customer discounts, discounts earned from Huel’s Refer a Friend program (either as the referrer or the referee), discounts awarded as a prize in a Huel prize draw or sweepstakes and student discounts, Reward Points shall be calculated and earned based on the final purchase value of your order minus any applicable discounts. All applicable taxes related to a Qualifying Purchase, including sales tax, shall be included as part of the Reward Points calculations.
In the event you cancel or return your order, the value of the Reward Points you earned from the cancelled or returned order will be deducted off your Reward Points balance.
If you have made any Qualifying Purchases within the 30-day period prior to the date of your first enrollment into Huel+, you will receive backdated Reward Points on these Qualifying Purchases provided that the Qualifying Purchases were placed using the email address that is registered with Huel+. You will receive backdated Reward Points from Qualifying Purchases made within the 30-day period prior to the date you opted into Huel+ for the first time, provided that (i) you created a Huel account and opted into Huel+ within 30 days of the Qualifying Purchase date(s) ; and (ii) such order has not been cancelled, returned or refunded. Reward Points earned during this 30-day period prior to the date of enrollment shall be earned and calculated in accordance with these Terms and shall be subject to the same exclusions, deductions, limitations and expiry periods as set forth in these Terms. For the avoidance of doubt, backdating of Reward Points is not available if you re-enroll in Huel+ after having opted out of a prior enrolment.
You can check your Reward Points balance at any time in the Huel+ tab in your Huel+ account area. Your balance is unique to your Huel+ account only, and you cannot combine Reward Points with another Huel+ account or transfer your Reward Points from or to another Huel+ account.
Your Reward Points shall accumulate in your Huel+ Account over a Twelve month period from the date of your most recent purchase (your “Reward Points Total”) and expire together on the same date 12 months from the date of your last purchase, or such other date reflecting an increase in your Rewards Points Total not otherwise due to a Qualifying Purchase (e.g. because of a goodwill gesture or a prize awarded in a Huel prize draw or sweepstakes).
The expiry date of your Reward Points Total will be visible in your account area. Each time your Reward Points Total increases before the then-current expiry date, the expiry date of your Reward Points Total shall automatically extend for a further 12 month period from the date of your most recent Reward Points Total increase trigger. For example, if the current expiry date of your Reward Points Total is 31 Dec 2025, and you place an order on 1 Dec 2025, then the expiry date of your Reward Points Total, including any Reward Points accumulated through the placed order, shall update to 30 Nov 2026.
Reward Points can be redeemed for Rewards (as defined below) at any time before they expire provided that your Huel+ account is active and you remain opted into the Program. Note, however, that once Reward Points are redeemed for a Reward, the Reward must be used within three calendar months of the date of issue (see below for details). In the event that Huel decides to terminate the Huel+ Program, you will receive six months’ advance notice via email to the email address registered to your Huel+ account any Reward Points, Rewards or Codes earned must be redeemed prior to the expiration of such six-month period. Any Reward Points, Rewards and Codes that are not redeemed by the end date will be permanently removed from your Huel+ account. However, you can continue to redeem any Rewards or Codes on purchases until the original expiry date of the relevant Reward or Code. Huel shall not be liable for a customer’s failure to redeem any Reward Points, Rewards and Codes before the date the Program comes to an end.
Huel+ Reward Points and Rewards
You can redeem your Reward Points for rewards (“Rewards”) via the “Rewards” page on the Huel+ tab in your account area, by clicking “Redeem” under each available Reward. Once redeemed, that Reward will be available to you as a discount code (a “Code”) that can be applied to future purchases made online at https://huel.com by clicking “Redeem” in your Huel+ account area. Reward Points may be redeemed for Rewards in accordance with the terms set forth on the Huel+ landing page, which may be updated by Huel from time to time.
Rewards tiers are non-cumulative. Once you redeem Reward Points for a Reward, those Reward Points are no longer available for redemption against other Rewards – e.g. redeeming your Reward Points on a $15 Reward immediately deducts 600 Reward Points from your total available Rewards Points balance.
How to Redeem Your Rewards
You can redeem your Rewards on any purchase made online at https://huel.com by entering your unique Code at checkout.
A maximum of one Code can be used towards any single transaction. Codes cannot be used in conjunction with any other discount code or voucher. Codes cannot be re-used, transferred, sold, refunded or redeemed for cash (except where required by law) and must be redeemed in full, in a single purchase. If the total order value of your applicable order is less than the value of your Reward, any unused amount of the Reward will be forfeited and cannot be carried over to future orders.
Once generated, Rewards and accompanying Codes expire three calendar months after the date the Reward was redeemed. After the three month expiry period ends, the Reward and accompanying Code is forfeited and cannot be used toward a future transaction.
Communications
By providing your contact information and opting into Huel+, you are not automatically signed up to receive marketing communications from Huel. You will have an additional opportunity to opt into receiving general marketing communications from Huel, including offers and promotional messages unrelated to Huel+. You may unsubscribe from these marketing communications at any time by clicking the “Unsubscribe” button contained in our emails to you or by updating your marketing preferences in your Huel+ account area. Electing to unsubscribe from general marketing communications from Huel will have no effect on the status of your account or Huel+ membership, which will remain intact.
How to Opt Out of Huel+
You may opt out of Huel+ at any time by accessing the Huel+ tab in your account area and clicking “Opt Out of Huel+”. Once you have successfully opted out of Huel+, you will immediately lose your Total Reward Points (including any progress towards your next Reward) and the ability to accumulate Reward Points on your subsequent order. However, you will retain any Rewards and accompanying Codes earned prior to your opting out of Huel+, and you will be entitled to redeem any Rewards or Codes earned until the relevant expiry date of any such Reward.
You can opt back into Huel+ at any time by following the enrollment steps set out in these Terms. However, when you re-enroll into Huel+, please note any lost Reward Points, Rewards, Codes, or benefits accumulated under your previous membership/s will not be re-instated on your re-enrollment. For the avoidance of doubt, backdating of Reward Points is not available if you re-enroll in Huel+ after having opted out of a prior enrollment.
Breach of Huel+ Terms
Misuse of Huel+, including failure to follow these Terms, or other improper conduct, and using your Huel+ account to purchase product in bulk for commercial resale or profit, is strictly forbidden.
Misuse may lead to the termination of your Huel+ account, disqualification from future participation in Huel+, and loss of some or all accumulated Reward Points, Rewards or Codes. Additionally, Huel reserves the right to pursue any legal action it considers necessary or appropriate. The sale, exchange, or transfer of Reward Points, Rewards and Codes, except by Huel, is strictly forbidden.
Limitation of Liability
To the extent permitted by law, Huel is not responsible for any claims, actions, injuries, losses, or damages of any kind arising from Huel+. You agree that Huel has not provided any warranty, representation, or guarantee regarding the Program. Furthermore, Huel is not liable for any interruptions, errors, systems failures or malfunctions related to them.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, HUEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO HUEL+, THE REWARD POINTS, YOUR ACCOUNT OR REDEMPTION OF REWARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT HUEL+ IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REINSTATEMENT OF LOST REWARDS POINTS.
Nothing in these Terms shall limit or exclude Huel’s liability for (i) death or personal injury caused by Huel’s negligence or (ii) fraud or fraudulent misrepresentation arising from the Program. Excluding the foregoing, and to the extent permitted by law, Huel is not responsible for any indirect, special or consequential losses, damages, claims, actions or injuries of any kind arising from Huel+. You agree that Huel has not provided any warranty, representation, or guarantee regarding the Program. Furthermore, Huel is not liable for any interruptions, errors, systems failures or malfunctions related to them.
Membership Services
To contact the Huel+ services team about your Huel+ account or your Rewards, please direct all communications to the following customer service email address.
Huel+ Customer Service: support@huel.com
Governing Law
These Terms and Huel+ will be interpreted, construed, enforced, and governed in all aspects in accordance with the laws of the State of New York in the United States, without regard to its conflict of laws rules. Any permitted court legal proceedings against Huel (i.e., those not subject to mandatory arbitration, as provided below) that may arise out of, relate to, or be in any way connected with Huel+ shall be brought exclusively in the state or federal courts applicable to New York, New York, and you waive any jurisdictional, venue, or inconvenient forum objections to such courts.
You agree to indemnify and hold harmless Huel Parties (defined below) from and against any and all “Losses” (as defined below) that may arise in connection with: (i) your use of the Reward Points, Rewards, codes, benefits or in connection with the Program in violation of these Terms; (ii) any actual or alleged violation or breach by you of these Terms; (iii) any actual or alleged breach of any representation, warranty, or covenant that you have made to us; or (v) your acts or omissions. “Huel Parties” means Huel Inc., and its officers, directors, employees, parents, partners, successors, agents, distribution partners, affiliates, subsidiaries and their related companies. “Losses” means claims, liabilities, losses, damages, obligations, costs and expenses (including reasonable attorneys’ fees and costs). You agree to cooperate fully with us in the defense of any claim that is the subject of your obligations hereunder.
YOU EXPRESSLY AGREE THAT USE OF HUEL+ IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING FROM DOING SO. HUEL IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, DATA, OR INFORMATION SHARED BY THIRD PARTIES. HUEL+ (INCLUDING SOFTWARE) AND ALL ASSOCIATED CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HUEL DOES NOT MAKE ANY COMMITMENTS ABOUT ANY CONTENT WITHIN OUR PROPERTIES, ANY SPECIFIC FUNCTIONS OR THE RELIABILITY, ACCURACY, SECURITY, TIMELINESS, NON-INFRINGEMENT, OR AVAILABILITY OF ITS PROPERTIES OR ANY ASSOCIATED CONTENT TO MEET YOUR NEEDS. TO THE FULLEST EXTENT PERMITTED BY LAW, HUEL DISCLAIMS THE WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, AND ALL OTHER IMPLIED WARRANTIES. HUEL FURTHER DISCLAIMS ANY AND ALL WARRANTIES FOR SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED OR ACCESSED THROUGH ITS PROPERTIES AND THAT ERRORS IN HUEL PROPERTIES OR PROPERTY CONTENT WILL BE CORRECTED.
B. WHEN PERMITTED BY LAW, THE HUEL PARTIES WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE HUEL PARTIES FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT THAT YOU PAID US TO USE THE PROPERTIES (OR, IF WE CHOOSE, TO SUPPLY YOU WITH THE PROPERTIES AGAIN). YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR PROPERTIES, INCLUDING WITHOUT LIMITATION THE HUEL+ LOYALTY PROGRAM, IS TO STOP USING OUR PROPERTIES. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF GOODS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH OUR PROPERTIES OR ANY LINKS PLACED IN OUR PROPERTIES, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH OUR PROPERTIES OR ANY LINKS PLACED IN OUR PROPERTIES. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY CONTENT POSTED BY A THIRD-PARTY OR CONDUCT OF A THIRD-PARTY USING OUR PROPERTIES.
BY ACCESSING THE PROPERTIES, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS:
“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF, RELATING TO, OR IN ANY WAY CONNECTED WITH ANY OF OUR PROPERTIES OR THESE TERMS MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. THIS PROVISION IS NOT APPLICABLE IN NEW JERSEY.
Dispute Resolution & Mandatory Arbitration
We (being (i) you, the Huel+ member, and (ii) the Huel parties) each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by contacting us at Contact Us. We will contact you based on the contact information you have provided us.
If after 30 days we are unable to resolve any dispute raised under the previous provision, the dispute may only be submitted to arbitration consistent with this Section. We each understand that either of us would have had the right or opportunity to litigate disputes through a court and to have a judge or jury decide the case, but we are instead voluntarily choosing to have any disputes resolved through binding arbitration.
We each agree that any claim or dispute between us, and any claim by either of us against any agent, employee, successor, or assign of the other, including, to the full extent permitted by applicable law, third parties who are not signatories to this agreement, whether related to this agreement or otherwise, including past, present, and future claims and disputes, and including any dispute as to the validity or applicability of this arbitration clause, shall be resolved by binding arbitration administered by the AAA under its rules and procedures in effect when the claim is filed. The rules and procedures and other information, including information on fees, may be obtained from AAA website (www.adr.com).
We are entering into this arbitration agreement in connection with a transaction involving interstate commerce. Accordingly, this arbitration agreement and any proceedings thereunder shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16. Any award by the arbitrator(s) may be entered as a judgment in any court having jurisdiction.
Exception to Arbitrate. We each agree as follows: (i) either of us may bring qualifying claims in small claims court; (ii) to the extent state law permits either of us to seek injunctive or other equitable relief outside of arbitration, we each agree that such actions will be brought exclusively in the U.S. District Court for the Eastern District of New York or state court located in New York. We each consent and submit to the personal jurisdictions of these courts; and (iii) as set forth below, we each agree that any arbitration will be solely between you and Huel and not as part of a class-wide claim. If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn't apply and we each agree to resolve the dispute in court.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
No Trial by Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PERMITTED PROCEEDING.
These terms and conditions (the "Terms") govern Huel's Customer Referral Programme (the "Programme"), through which existing customers may refer friends to purchase from Huel, and both individuals will receive a reward. The Programme relates only to purchases made from the US Huel online store.
The Programme commenced on 03/31/2026 and is available until further notice.
Customer Eligibility
Participation in the Programme, as an individual making a referral (a "Referrer"), is open to Huel customers:
aged 18 years or over;
resident in the United States; and
who have made at least one purchase from the Huel US online store within the preceding 18 months.
Participation in the Programme, as an individual who is referred (a "Referred Friend or Referee"), is open to Huel customers:
aged 18 years or over;
resident in the United States; and
who have not previously made a purchase from the Huel US online store.
Rewards issued under the Programme are only available for use on orders:
purchased through the Huel US online store at https://huel.com/; and
shipped to an address within the United States or associated territories.
How the Programme Works
To make a referral, a Referrer must share their unique referral Huel discount code or link ("Referee Reward") with a Referred Friend.
A Referred Friend who satisfies the eligibility criteria set out in section 4 may then complete a qualifying purchase using their Referee Reward.
The Referee Reward will be applied automatically at checkout.
Upon a successful referral (i.e. when a Referred Friend completes a qualifying purchase using their Referee Reward), the Referrer will receive their own Huel discount code or link ("Referrer Reward") to their registered email address.
Huel reserves the right to cancel the orders of any customer who, in Huel’s sole discretion, redeems or applies a Referrer or Referee Reward issued under the Programme in violation of these Terms; including but not limited to self-referrals (using alternative email addresses, variations, or phone numbers).
Reward Conditions
Use of the Referrer or Referee Reward may only be applied to purchases that meet a minimum order value (“MOV”), as specified at the point of redemption. In such cases, the Reward will not be valid for orders below that value. The value of the applicable Reward and the corresponding MOV shall be determined by the offer in effect at the time the Reward is redeemed, and not at the time the referral code or link is shared. Each Reward must be redeemed in a single transaction.
Referrer and Referee Rewards issued under the Programme are valid for the period specified at the point of issue. Where no expiry period is specified at the point of issue, the Reward shall remain valid until such time as Huel reasonably notifies the recipient otherwise.
Rewards issued under the Programme cannot be used in conjunction with any other voucher code, promotion, offer, or discount, and cannot be exchanged for cash or any other alternative.
Rewards issued under the Programme are personal to the recipient and are non-transferable.
A Referrer may earn a maximum of ten (10) Referrer Rewards per calendar month under the Programme. Any referrals exceeding this limit within a given calendar month shall not be eligible for a Referrer Reward.
The value of the Referrer and Referee Rewards offered under the Programme are subject to change at any time at Huel's discretion. Referral codes and links are dynamic and will automatically reflect the offer in effect at the time of redemption, regardless of the offer in effect at the time the code or link was originally shared by the Referrer. Referrers and Referred Friends are advised to check the Refer a Friend page for the latest offer details prior to completing a purchase.
For the avoidance of doubt, neither the Referrer nor the Referred Friend shall acquire any entitlement to a particular Reward value or minimum order value by virtue of the referral code or link having been shared at a time when a specific offer was in effect.
Neither the Referrer Rewards nor the Referee Rewards will be applied to the cost of shipping the order. Customers should be aware that the use of the Reward may reduce the value of an order below the threshold for free shipping, in which case the customer shall be required to pay the applicable shipping costs.
Data Protection
Huel's privacy policy, available at https://huel.com/pages/privacy-policy, applies to all personal data processed in connection with the Programme.
A Referrer is deemed to have opted in to the Programme from the point at which they copy or share their unique referral code or link. The Referrer shall not input any of the Referred Friend's personal data as part of the referral process.
Referred Friends are not required to create a Huel account or share personal data beyond that which is necessary to complete the purchase.
The only personal data that Huel shall collect through the Programme is a record of which Referrer referred which Referred Friend. Huel shall solely use this data to track successful referrals.
Neither Referrers nor Referred Friends are required to be opted in to Huel's marketing communications in order to participate in the Programme.
Both Referrers and Referred Friends can contact the Huel team at support@huel.com if they wish to opt out of the Programme.
Huel shall not be responsible for any unauthorised or unsolicited sharing of referral codes or links by its customers.
General
Huel reserves the right to:
amend these Terms or the rules of the Programme at any time;
withdraw the Programme at any time; or
refuse redemption of any Reward issued under the Programme in the event of non-compliance with these Terms.
Participation in and redemption of any Reward under the Programme constitutes the customer’s full and unconditional agreement to these Terms and any decisions made by Huel in relation to the Programme shall be final and binding. Nothing in these Terms shall affect the statutory rights of any participant.
With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group are not liable for, and the participant releases Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of participation in the Programme.
The Programme and these Terms will be governed by and construed in accordance with the laws of England and Wales.
Programme Promoter: Huel Limited, Unit 6, Icknield Way, Industrial Estate, Tring, Hertfordshire, HP23 4RN, United Kingdom (“Huel”).
Questions about the Terms of Service should be sent to us at support@huel.com.
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Refer a Friend February Promotion ($75 Discount Code for Customers with 3+ Referrals)
This promotion (the “Promotion”) offers a $75 discount code to customers who refer three (3) or more friends during the Promotional Period through Huel's refer a friend programme. This Promotion is offered in addition to the standard 25% off discount code received for each successful referral. The Promotion relates to purchases made from the US Huel online store during the Promotional Period only.
The Promotion runs from 00:01 (EST) on 1 February 2026 until 23:59 (EST) on 28 February 2026 (the “Promotional Period”).
The Promotion is open to all Huel customers who are aged 18 years and over.
The $75 discount code is only available to use on orders (i) purchased through the Huel US online store at https://huel.com/; and (ii) shipped to an address within the United States or associated territories.
To qualify for the Promotion, a customer must refer three (3) or more friends during the Promotional Period using the customer's unique referral code or link. Each referred friend must be a new customer. The referred friend must complete a purchase using the referral code or link.
Qualifying customers will receive a $75 gift card, issued in the form of a discount code to the customer's email address on or around 1 March 2026. This is in addition to the standard 25% off discount code received for each successful referral, in accordance with the existing refer-a-friend programme terms.
Huel reserves the right to cancel the orders of any customer who, in Huel’s sole discretion, redeems or applies the Promotion in violation of these terms and conditions.
The $75 discount code has no minimum order value and must be redeemed in a single purchase.
The $75 discount code cannot be used in conjunction with any other voucher code, promotion, offer or discount, and cannot be exchanged for cash. For the avoidance of doubt, the $75 discount code may not be used in conjunction with the standard 25% off referral discount codes.
The $75 discount code will not be applied to the cost of shipping the order. Customers should be aware that the use of the discount code may reduce the value of an order below the threshold for free shipping, in which case the customer will be required to pay for the cost of shipping.
Huel reserves the right to (i) amend the rules or terms of the Promotion, including the duration of the Promotional Period, at any time, (ii) withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or (iii) refuse redemption of the Promotion in the event of non-compliance with these terms and conditions.
Participation and redemption of the Promotion constitute the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Huel, which is final and binding in all matters related to the Promotion.
With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group are not liable for, and you release Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of the Promotion.
The Promotion and these terms and conditions will be governed by and construed in accordance with the laws of the state of New York.
Promoter: Huel Inc., 45 Main Street, Brooklyn NY 11201, United States (“Huel”).
January Subscription Competition – Win 3 Months of Huel
COMPETITION TERMS AND CONDITIONS
Introduction
The Prize Draw is organized and run by Huel (“Huel”), who can be contacted at 45 Main Street, Brooklyn, NY.
By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Huel, which are final and binding in all matters related to this Prize Draw.
The Prize Draw will start January 22 and ends January 31 at 11:59pm PST. Prize draw start time is subject to change.
Who can enter this Sweepstakes?
This Sweepstakes is open to participants who:
have registered to receive marketing emails from Huel prior to the start date of the Sweepstakes; are a legal resident of the United States (other than one of the Excluded Jurisdictions as indicated below); and
are aged 18 or over at the time of entry into the Sweepstakes.
To enter for free, please email support@huel.com with the subject line “January Subscription Competition”.
Employees of Huel (“Sponsor”) and its parent companies, subsidiaries, affiliates, advertising agencies, public relations agencies, prize suppliers, including any vendors providing services in connection with this Sweepstakes (collectively, the “Sweepstakes Entities”), and employees, agents, directors, officers (including members of their immediate family – i.e., spouse, mother, father, in-laws, grandmother, grandfather, brother, sister, children and grandchildren – or those living in the same household) of Sponsor or any Sweepstakes Entities are not eligible to participate in the Sweepstakes.
By entering the Sweepstakes you hereby warrant that all information submitted by you is true, current and complete. Huel reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.
Sponsor is not responsible for lost, late, misdirected or otherwise unreceived Entries or Entries not received regardless of cause. In the event of a dispute over who submitted an Entry, the Entry will be deemed to have been directly submitted by the authorized account holder of the relevant account used to enter the Sweepstakes. The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. By entering and/or participating, entrants agree to be bound by these Official Rules and Sponsor’s website Official Rules and Conditions (Huel Official Rules of Service | Huel US), Huel website Terms and Conditions (Huel Terms and Conditions | Huel US) and Privacy Policy (Privacy Policy | Huel US).
By submitting your Entry you also grant to Sponsor the worldwide, perpetual, irrevocable, fully sub-licensable, and freely transferable right, but not the obligation, to use any and all names, identities, titles, likenesses, distinctive appearances, physical likenesses, images, portraits, pictures, photographs (whether still or moving), screen personas, voices, vocal styles, statements, gestures, mannerisms, personalities, performance characteristics, biographical data, signatures, and any other indicia or imitations of identity or likeness listed, provided, referenced, or otherwise contained in the Entry and/or image (all attributes, collectively, per person, a “Persona”) for purposes of advertising and trade, in any format, medium, or technology now known or later developed without further notice, approval, or compensation, unless prohibited by law.
How does the Prize Draw work?
To enter the Prize Draw, during the Prize Draw Period participants must:
Click the “Click & Enter Here” button on the “Prize Draw” Email, sent by the Huel team and re-directing participants to Huel’s US website at https://huel.com. Entries submitted in compliance with the foregoing and all other Official Rules in these Official Rules are hereafter “Entries” or, individually, an “Entry.”
Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.
The winner will be selected by February 14 after the Prize Draw Email sends, one (1) winner will be selected at random, using a random computer-generated process, from all valid Entries received.
The winner will be notified within 5 days after being selected via the email address used to enter the Prize Draw (the “Notification”).
The prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winner will also need to provide Huel with any further information requested by Huel, in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.
Subject to verification of winner by Sponsor and compliance with these Official Rules, the Prize will be emailed to the winner, using the email address to which the Sweepstakes Email was sent. Sponsor may require winner(s) to complete, sign, and return an Affidavit of Eligibility/Liability Release/Publicity Release forms and other applicable documents in order to collect the Prize. All required documents must be completed and returned to Sponsor within 7 days of the date and time listed on the documents. If a potential winner cannot be contacted, is disqualified, or fails to timely execute and return any required forms, an alternate winner may be selected from among the remaining eligible Entries.
A PARTICIPANT IS NOT A WINNER OF ANY PRIZE UNLESS AND UNTIL SPONSOR HAS COMPLETED ITS VERIFICATION OF PARTICIPANT’S ELIGIBILITY
The Prize
The winner will receive a discount code worth $150 redeemable against 3 subscription orders (the “Prize”, which will be valid until July 31 2026).
If the total order value is less than $150, any remaining discount will be forfeited and cannot be carried over to future orders.
The Prize discount is valid for one-time use only and must be applied in a single transaction. The Prize discount cannot be used alongside any other discounts, promotional codes or offers.
The winner may be required to provide Huel with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.
If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Huel’s sole discretion, be disqualified and an alternate winner will be selected.
Total ARV of all prize packages to be awarded: $450
Limit: one (1) prize per person and per household.
All prizes are awarded “AS IS.” Neither Sponsor nor Sweepstakes Entities make or offer any warranty or guarantee, either express or implied (including, without limitation, quality, merchantability and fitness for a particular purpose) in connection with this Sweepstakes or any prize. Prize details and availability are subject to change, in which case a prize of equal value may be substituted at Sponsor’s sole discretion. A winner may waive the right to receive a prize. Prizes consist only of the items/amounts listed, are non-assignable, non-transferable, with no cash redemption or substitution except at Sponsor’s sole discretion. Sponsor will determine all prize details (brand, model, size, etc.) in its sole discretion. Winner may be required to provide his/her valid Social Security Number to Sponsor for tax purposes and/or complete an IRS W-9 form in order to claim a prize. Winners are solely responsible for all federal, state, and local taxes on prize value and, as applicable, will be issued an IRS Form 1099 based on the prize value determined by Sponsor. Prizes will be distributed within 60 days of the winner selection date. Prizes not won and claimed by eligible winners in accordance with these Official Rules will not be awarded and will remain the property of Sponsor.
General
Huel reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
Sponsor reserves the right to disqualify or prohibit the participation of an individual if fraud or tampering is suspected, if the individual fails to comply with any requirement of participation or with any provision in these Official Rules, if the individual’s behavior or communication at any point is disruptive, may or does cause damage or to any person, property, or reputation of Sponsor, or is otherwise not in accordance with all applicable laws and generally accepted social practices as determined in Sponsor’s sole discretion. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE OPERATION OF THIS SWEEPSTAKES MAY BE A VIOLATION OF CRIMINAL & CIVIL LAWS. SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND/OR SEEK DAMAGES FROM ANY INDIVIDUAL MAKING ANY SUCH ATTEMPTS TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW.
Huel will use your personal details to contact you for administrative purposes relating to this Prize Draw. Any Entrant’s failure or inability to receive any message(s) from Sponsor for any reason shall be deemed a failure by such entrant to comply with these rules, such entrant shall be disqualified from the Sweepstakes. Similarly, Sponsor shall not be liable for any lost, misdirected, or otherwise unreceived or illegible messages from entrants.
If you have elected to be added to Huel’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
Huel will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (https://huel.com/pages/privacy-policy).
The winner’s surname and geographic location may be made available upon request, or when required by law. The winner may have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
The decision of Huel regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
Any cancellation or changes will be posted on the relevant Prize Draw page at https://huel.com/pages/terms-and-conditions.
With the exception of liability which cannot be excluded by law, Huel is not liable for, and you release Huel from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize. Winners will be responsible for all federal, state, and local income taxes resulting from acceptance of the Prize.
This Prize Draw is run by Huel and any complaint about the Prize Draw should be directed to Huel.
The decision of Huel regarding any aspect of the Sweepstakes is final and binding and no correspondence will be entered into about it. If you require any help or have any enquiries relating to these Terms, please contact Huel at the address above.
These terms and conditions shall be governed by US law, and the parties submit to the exclusive jurisdiction of the US courts. Void where prohibited or restricted by law.
No purchase or payment of any kind is necessary to enter or win this sweepstakes. Any purchase will not increase your changes of winning. Void where prohibited by law.
By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, and each of their respective directors, officers, employees, agents and assigns (the “Released Parties”) from any claims, losses, and damages arising out of, or relating to, your Entry, your participation in this Sweepstakes or any Sweepstakes-related activities, and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any misrepresentation made by you in connection with the Sweepstakes; any non-compliance by you with these Official Rules; claims brought by persons or entities other than the parties to these Official Rules arising from or related to your involvement with the Sweepstakes; acceptance, possession, misuse or use of any prize or participation in any Sweepstakes-related activity or participation in this Sweepstakes; any malfunction, error or other problem arising in connection with the collection, processing, or retention of Entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in any way in connection with the Sweepstakes.
If Sponsor’s use of your Entry or your participation in the Sweepstakes causes Sponsor to be subject to a claim by any third party (including, but not limited to, a claim of infringement), you agree to indemnify and hold harmless the Released Parties, and all persons acting by, through, under, or in concert with them, against any and all damages, costs, judgments and expenses (including reasonable attorney’s fees) which the Released Parties (or any one of them) may incur as a result of the use of your Entry.
Limitations of Liability. BY PARTICIPATING IN THE SWEEPSTAKES, PARTICIPANTS ACKNOWLEDGE AND AGREE THAT EVERYTHING REGARDING THIS SWEEPSTAKES, INCLUDING THE PRIZE(S), ANY WEBSITE(S), AND ANY SOCIAL MEDIA PLATFORM(S) ARE PROVIDED “AS IS” AND THAT SPONSOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE PRIZE(S) OR ANY WEBSITE(S), AND SPONSOR HEREBY DISCLAIMS ALL SUCH WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE RELEASED PARTIES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.)
THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (1) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY PARTICIPANTS, PRINTING OR PRODUCTION ERRORS, OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR EMPLOYED IN THE SWEEPSTAKES; (2) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN NETWORK HARDWARE OR SOFTWARE; (3) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE SWEEPSTAKES; (4) TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE ADMINISTRATION OF THE SWEEPSTAKES, THE PROCESSING OF ENTRIES, OR THE NOTIFICATION OF ANY WINNER; OR (5) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY WHICH MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM A PARTICIPANT’S PARTICIPATION IN THE SWEEPSTAKES OR RECEIPT OR USE OR MISUSE OF ANY PRIZE.
Only the number of prizes stated in these Official Rules is available to be won in the Sweepstakes. In the event that production, technical, seeding, programming, or any other reasons cause more than the stated number of prizes as set forth in these Official Rules to be available and/or claimed, Sponsor reserves the right to award the prize based upon random selection.
If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.
This Sweepstakes is sponsored by Huel and any complaint about the Sweepstakes should be directed to Huel.
If you require any help or have any enquiries relating to these Official Rules, please contact Huel at the address above.
These Official Rules shall be governed by and construed under the laws of the State of New York without giving effect to any of its conflict of laws provisions thereof, and the parties submit to the exclusive jurisdiction of the state and federal courts within Dallas County, Texas or New York County, New York with respect to any legal suit, action, or proceeding arising out of or relating to this Sweepstakes, these Official Rules and/or any Prize. Participant agrees any and all disputes, claims and causes of action arising out of or connected with these Official Rules, the Sweepstakes and/or any Prize awarded shall be resolved individually, without resort to any form of class action.
Decisions of Sponsor on all matters related to the Sweepstakes are final and binding. Sponsor reserves the right to cancel, suspend, or modify the Sweepstakes for any reason, including but not limited to, in the event the Sweepstakes is compromised by a virus, non-authorized human intervention, tampering, public health crisis, governmental action, or other causes beyond the reasonable control of Sponsor which corrupt or impair the administration, security, fairness, integrity or proper operation of the Sweepstakes as determined by Sponsor, in its sole discretion. Should the Sweepstakes be terminated prior to the stated expiration date, Sponsor reserves the right to award prizes based on the entries received before the termination date. Proof of sending or submission of an Entry will not be deemed proof of receipt by Sponsor.
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Our 30-day money-back guarantee applies to all first-time purchases in a single transaction of Huel products completed through our website (https://huel.com/). It is valid from December, 1, 2023, until further notice.
To qualify for a refund, customers must first reach out to the team at support@huel.com, and we will explain the process for returning unwanted Huel products. If 30 days have passed from the date of delivery, unfortunately, we cannot offer a refund or exchange.
This guarantee does not apply to bulk purchases. Any order above $115 will be considered a bulk order and won’t be eligible for the money-back guarantee.
Customers must provide the email address they have purchased with, as well as the order number, in order to receive a refund.
The Money Back Guarantee is valid for first-time purchases only and is restricted to a single use per person, irrespective of the specific product(s) or flavor(s) chosen. We reserve the right to verify emails, phone numbers, addresses, and IP addresses to ensure this guarantee is being used fairly.
Refunds will be issued in the same form of payment as the original purchase. If the payment was made by credit/debit card, the refund will be issued to the same card. In the case of payment made via PayPal, the refund will be made to the same PayPal account.
Shipping and handling costs are non-refundable. If the customer is granted a refund, there will be a $15 fixed deduction to cover the original cost of shipping the order out.
This guarantee is subject to change or cancellation without notice.
For any items being returned to Huel, the customer is responsible for any shipping costs. The customer should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item(s).
By using our 30-day money-back guarantee policy, the customer agrees to these terms and conditions. Nothing in these terms affects your statutory rights.
In case of any issues or disputes, the customer should contact our customer service team at support@huel.com. We will do our best to resolve any issues
and provide a satisfactory outcome.
By purchasing a Huel product and using our 30-day money-back guarantee policy, the customer agrees to these terms and conditions.
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COMPETITION TERMS AND CONDITIONS
Introduction
The Prize Draw is organised and run by Huel (“Huel”), who can be contacted at 45 Main Street, Brooklyn, NY.
By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Huel, which are final and binding in all matters related to this Prize Draw.
The Prize Draw will start March 5 and ends March 9 at 11:59pm PST. Prize draw start time is subject to change, but entry period will remain 4 days.
Who can enter this Sweepstakes?
This Sweepstakes is open to participants who:
have registered to receive marketing emails from Huel prior to the start date of the Sweepstakes;
are a legal resident of the United States (other than one of the Excluded Jurisdictions as indicated below); and
are aged 18 or over at the time of entry into the Sweepstakes.
The Sweepstakes is not open to residents of Arizona, Connecticut, or Rhode Island (the “Excluded Jurisdictions”).
The Sweepstakes is not open to directors, members, partners, employees, agents or consultants of Huel, any person who directly or indirectly controls or is controlled by Huel, or any supplier of goods or services in connection with the Sweepstakes, or their spouses, life partners, business partners or immediate family members.
By entering the Sweepstakes you hereby warrant that all information submitted by you is true, current and complete. Huel reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.
Sponsor is not responsible for lost, late, misdirected or otherwise unreceived Entries or Entries not received regardless of cause. In the event of a dispute over who submitted an Entry, the Entry will be deemed to have been directly submitted by the authorized account holder of the relevant account used to enter the Sweepstakes. The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. By entering and/or participating, entrants agree to be bound by these Official Rules and Sponsor’s website Official Rules and Conditions (Huel Official Rules of Service | Huel US) and Privacy Policy (Privacy Policy | Huel US).
How does the Prize Draw work?
To enter the Prize Draw, during the Prize Draw Period participants must:
Click the “Click & Enter Here” button on the the “Prize Draw” Email, sent by the Huel team and re-directing participants to Huel’s US website at https://huel.com. Entries submitted in compliance with the foregoing and all other Official Rules in these Official Rules are hereafter “Entries” or, individually, an “Entry.”
Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.
The winner will be selected after March 11 after the Prize Draw Email sends, one (1) winner will be selected at random, using a random computer-generated process, from all valid Entries received.
The winner will be notified within 5 days after being selected via the email address used to enter the Prize Draw (the “Notification”).
The prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winner will also need to provide Huel with any further information requested by Huel, in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.
Subject to verification of winner by Sponsor and compliance with these Official Rules, the Prize will be emailed to the winner, using the email address to which the Sweepstakes Email was sent.
A PARTICIPANT IS NOT A WINNER OF ANY PRIZE UNLESS AND UNTIL SPONSOR HAS COMPLETED ITS VERIFICATION OF PARTICIPANT’S ELIGIBILITY
The Prize
The winner will receive a discount code worth $100 redeemable against their next subscription order (the “Prize”, which will be valid for 8 weeks.).
If the total order value is less than $100, any remaining discount will be forfeited and cannot be carried over to future orders.
The Prize discount is valid for one-time use only and must be applied in a single transaction. The Prize discount cannot be used alongside any other discounts, promotional codes or offers.
The winner may be required to provide Huel with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.
If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Huel’s sole discretion, be disqualified and an alternate winner will be selected.
General
Huel reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
Sponsor reserves the right to disqualify or prohibit the participation of an individual if fraud or tampering is suspected, if the individual fails to comply with any requirement of participation or with any provision in these Official Rules, if the individual’s behaviour or communication at any point is disruptive, may or does cause damage or to any person, property, or reputation of Sponsor, or is otherwise not in accordance with all applicable laws and generally accepted social practices as determined in Sponsor’s sole discretion. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE OPERATION OF THIS SWEEPSTAKES MAY BE A VIOLATION OF CRIMINAL & CIVIL LAWS. SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND/OR SEEK DAMAGES FROM ANY INDIVIDUAL MAKING ANY SUCH ATTEMPTS TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW.
Huel will use your personal details to contact you for administrative purposes relating to this Prize Draw.
If you have elected to be added to Huel’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
Huel will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (https://huel.com/pages/privacy-policy).
The winner’s surname and geographic location may be made available upon request, or when required by law. The winner may have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
The decision of Huel regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
Any cancellation or changes will be posted on the relevant Prize Draw page at https://huel.com/pages/terms-and-conditions.
With the exception of liability which cannot be excluded by law, Huel is not liable for, and you release Huel from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize. Winners will be responsible for all federal, state, and local income taxes resulting from acceptance of the Prize.
This Prize Draw is run by Huel and any complaint about the Prize Draw should be directed to Huel.
The decision of Huel regarding any aspect of the Sweepstakes is final and binding and no correspondence will be entered into about it. If you require any help or have any enquiries relating to these Terms, please contact Huel at the address above.
These terms and conditions shall be governed by US law, and the parties submit to the exclusive jurisdiction of the US courts. Void where prohibited or restricted by law.
No purchase or payment of any kind is necessary to enter or win this sweepstakes.
By entering this Sweepstakes, you agree to release, discharge and hold harmless Sponsor, and each of their respective directors, officers, employees, agents and assigns (the “Released Parties”) from any claims, losses, and damages arising out of, or relating to, your Entry, your participation in this Sweepstakes or any Sweepstakes-related activities, and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any misrepresentation made by you in connection with the Sweepstakes; any non-compliance by you with these Official Rules; claims brought by persons or entities other than the parties to these Official Rules arising from or related to your involvement with the Sweepstakes; acceptance, possession, misuse or use of any prize or participation in any Sweepstakes-related activity or participation in this Sweepstakes; any malfunction, error or other problem arising in connection with the collection, processing, or retention of Entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in any way in connection with the Sweepstakes.
Limitations of Liability. BY PARTICIPATING IN THE SWEEPSTAKES, PARTICIPANTS ACKNOWLEDGE AND AGREE THAT EVERYTHING REGARDING THIS SWEEPSTAKES, INCLUDING THE PRIZE(S), ANY WEBSITE(S), AND ANY SOCIAL MEDIA PLATFORM(S) ARE PROVIDED “AS IS” AND THAT SPONSOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE PRIZE(S) OR ANY WEBSITE(S), AND SPONSOR HEREBY DISCLAIMS ALL SUCH WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE RELEASED PARTIES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.)
THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (1) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY PARTICIPANTS, PRINTING OR PRODUCTION ERRORS, OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR EMPLOYED IN THE SWEEPSTAKES; (2) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN NETWORK HARDWARE OR SOFTWARE; (3) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE SWEEPSTAKES; (4) TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE ADMINISTRATION OF THE SWEEPSTAKES, THE PROCESSING OF ENTRIES, OR THE NOTIFICATION OF ANY WINNER; OR (5) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY WHICH MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM A PARTICIPANT’S PARTICIPATION IN THE SWEEPSTAKES OR RECEIPT OR USE OR MISUSE OF ANY PRIZE.
Only the number of prizes stated in these Official Rules is available to be won in the Sweepstakes. In the event that production, technical, seeding, programming, or any other reasons cause more than the stated number of prizes as set forth in these Official Rules to be available and/or claimed, Sponsor reserves the right to award the prize based upon random selection.
If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.
This Sweepstakes is sponsored by Huel and any complaint about the Sweepstakes should be directed to Huel.
If you require any help or have any enquiries relating to these Official Rules, please contact Huel at the address above.
These Official Rules shall be governed by and construed under the laws of the State of New York without giving effect to any of its conflict of laws provisions thereof, and the parties submit to the exclusive jurisdiction of the state and federal courts within Dallas County, Texas or New York County, New York with respect to any legal suit, action, or proceeding arising out of or relating to this Sweepstakes, these Official Rules and/or any Prize. Participant agrees any and all disputes, claims and causes of action arising out of or connected with these Official Rules, the Sweepstakes and/or any Prize awarded shall be resolved individually, without resort to any form of class action.
Official Rules
The Huel Expo West 2026 Giveaway (the “Sweepstakes”) is sponsored by Huel Inc., 45 Main Street, Brooklyn, NY (“Huel” or “Sponsor”).
The Sweepstakes begins March 3, 2026 at 9:00am PST and ends March 6, 2026 at 11:59pm PST (the “Sweepstakes Period”). Sponsor’s computer is the official timekeeping device.
Winner Selection date: 10th March 2026
No purchase necessary. A purchase will not increase your chances of winning. Void where prohibited.
Open to legal residents of the 50 United States and the District of Columbia, age 18 or older at time of entry.
Employees, officers and directors of Huel and their immediate family members or household members are not eligible.
During the Sweepstakes Period:
Follow @huel on Instagram
Like the official Expo West Giveaway post
Comment “EXPO” on that post
The giveaway post will be pinned to the @huel Instagram profile during the Sweepstakes Period.
Automated entries are void. Sponsor may disqualify spam or duplicate entries.
To enter without Instagram, mail a handwritten entry including your full name, email address, phone number and mailing address to:
Huel Expo West Giveaway
45 Main Street
Brooklyn, NY
Postmarked by March 6, 2026 and received by March 10, 2026.
One (1) winner will be selected in a random drawing on or about March 8, 2026 from all eligible entries received.
Winner will be notified via Instagram direct message (or email for mail-in entries) and must respond within seven (7) days to claim the prize.
Failure to respond may result in forfeiture and selection of an alternate winner.
There will be one (1) winner. The winner will receive 3 months Huel supply in the form of one (1) $600 discount code, which can be used across three (3) separate orders, up to $200 per use.
Redeemable on huel.com (US site only).
is locked to the winner’s email address
is non-transferable, non-refundable, and has no cash alternative, and does/can not apply to subscriptions.
will expire on 31 September, 2026
Prize must be redeemed within three (6) months of issuance (by specified expiry 31-09-26). Non-transferable. Not redeemable for cash. Cannot be combined with other offers unless permitted. Winner is responsible for all applicable taxes.
Huel reserves the right to cancel, suspend or modify the Sweepstakes if necessary.
This Sweepstakes is in no way sponsored, endorsed or administered by Instagram.
This Sweepstakes is in no way sponsored, endorsed or administered by Expo West.
By entering, participants agree to release and hold harmless Sponsor and its affiliates from any liability arising from participation or acceptance of the prize.
Personal information will be used in accordance with Huel’s Privacy Policy:
https://huel.com/pages/privacy-policy
These Official Rules are governed by the laws of the State of New York.
This promotion (the “Promotion”) is for a 20% discount off Acquisition Bundle purchases (as defined below) made from the US Huel online store during the Promotional Period only.
An “Acquisition Bundle” is one of the following Huel product bundles: (i) GLP-1 Companion Pack (1x 10-Black Edition Powder, Chocolate | 1x Black Edition Ready-to-drink, Chocolate | 1x Black Edition Ready-to-drink, Strawberry Banana | 1x Black Edition Ready-to-drink, Vanilla | 1x Hot & Savory Mexican Chili | 1x Hot & Savory Chick’n & Mushroom | Shaker); (ii) High-Protein Starter Kit (1x 10-Black Edition Powder, Chocolate | 5x Black Edition Ready-to-drink | Shaker); (iii) Breakfast & Lunch Bundle (1x 10-Black Edition Powder, Chocolate | 5x Meal Packs Mac & Cheeze, Thai Green Curry, Mexican Chili, Chick’n & Mushroom, Bolognese); (iv) Fiber Boost Bundle (1x 10-Black Edition Powder, Chocolate | 5x Daily Greens Ready-to-drink | Cans)
The Promotion can only be redeemed from 00:01 (GMT) on 26 December 2025 until 23:59 (GMT) on 31 March 2026 (the “Promotional Period”).
The Promotion is open to all customers who are aged 18 years and over.
The Promotion is only available on orders (i) purchased through the Huel US online store at https://huel.com; and (ii) shipped to an address within the United States or associated territories.
The Promotion is applicable to one-off Acquisition Bundle purchases and subscription orders placed during the Promotional Period.
The Promotion is redeemable via a discount code that can be applied to an eligible order at checkout. The discount code will be valid during the Promotional Period only.
For subscriptions, the Promotion discount will only be applied to the value of the first delivery of an eligible subscription order purchased during the Promotional Period. For the avoidance of doubt, the customer will be charged the full value for any subsequent deliveries of a subscription order placed within the Promotional Period.
The Promotion discount code can be applied to each of the Acquisition Bundles once. For the avoidance of doubt, if a customer purchases any Acquisition Bundles outside of this limit, the discount will not apply to the entire order.
Huel reserves the right to cancel the orders of any customers who, in Huel’s sole discretion, redeem or apply the Promotion in violation of these terms and conditions.
The Promotion cannot be used in conjunction with any other voucher, promotion, offer or discount and cannot be exchanged for cash.
The Promotion discount will not be applied to the cost of shipping the order. The discount may reduce the value of an order below which the threshold for free shipping applies, in which case the customer will be required to pay for the cost of shipping.
In the event of a return, customers will not be refunded the discounted proportion of the order.
Huel reserves the right to (i) amend the rules or terms of the Promotion, including the duration of the Promotional Period, at any time, (ii) withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or (iii) refuse redemption of the Promotion in the event of non-compliance with these terms and conditions.
Redemption of the Promotion constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Huel, which is final and binding in all matters related to the Promotion.
With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group is not liable for, and you release Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of the Promotion.
The Promotion and these terms and conditions will be governed by and construed in accordance with the laws of the state of New York.
Promoter: Huel Inc., 45 Main Street, Brooklyn NY 11201, United States (“Huel”).
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