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Returns Policy

We like to keep things simple here at Huel, so you can return any of our products within 30 days of receiving them for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Boxes

Any unopened boxes of Ready-to-drink and Flavor Boost Taster Packs can be returned to us for a refund.

For opened boxes of Ready-to-drink, first-time purchases can be returned for a refund. For any issues surrounding the return of Huel Ready-to-drink please contact support@huel.com.

We can't accept any opened boxes of Flavor Boost Taster Packs.

Pouches

Any unopened pouches of Powder or Flavor Boost can be returned to us for a refund.

We can't accept any opened pouches of Powder or Flavor Boost.

How to return an item for refund

  1. Email us at support@huel.com to request a discounted shipping label.
  2. You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non refundable unless the product is defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Late or missing refunds

Once you have checked your bank account, if your refund isn't showing then we recommend to contact your credit card company or PayPal customer service. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at support@huel.com.

Please log in to your store account

To share with your friends, log in is required so that we can verify your identity and reward you for successful referrals.

Log in to your account If you don't have a store account, you can create on here

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