Returns Policy

Making changes to your order or delivery

We work quickly to pick and pack your items, which means orders can’t be amended once they’ve been placed. This includes swapping products or changing payment methods.

While we can’t guarantee that an order can be canceled, we’ll always do our best to accommodate your request.

If you need to change the delivery address for your package, you may be able to do so directly with the carrier once your tracking number has been sent.

Most US orders are delivered via UPS, with a small number shipped via USPS or FedEx, depending on location. Delivery updates and address changes can be managed through the relevant carrier using your tracking details.

Alternatively, please contact our Customer Experience team and we’ll do our best to help.

UPS:
https://www.ups.com/us/en/track/ups-my-choice

FedEx:
https://www.fedex.com/en-us/delivery-manager.html

30-Day Money Back Guarantee

Great news—we offer a Money-Back Guarantee on first-time orders of Huel, so you can try it risk-free!

If it’s just not right for you, let us know within 30 days of delivery by submitting a returns request and referencing the Money Back Guarantee. This guarantee is valid for orders up to $115. Please note that for all eligible refunds, a $15 shipping and handling fee will be deducted.

Before ordering, please review the full terms & conditions here.

Late or missing refunds

Refunds can take 3-5 business days to process and be officially posted to your account. If your refund isn't showing, we recommend first checking with your credit card/bank account provider or PayPal customer service.

If you have done this and still have not received your refund, please contact us.