We like to keep things simple here at Huel, so you can return any of our products within 30 days of receiving them for a refund.
To be eligible for a refund, your items must be unused and in the same condition that you received it.
Once you have checked your bank account, if your refund isn't showing then we recommend to contact your credit card company or PayPal customer service. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us.
To be eligible for a refund, your Huelwear items must be UNUSED, RETURNED IN ITS ORIGINAL PACKAGING AND IN THE SAME CONDITION that you received it.
For Huelwear exchanges, if you find that the size or colour of your item isn’t right for you then you can request an exchange. At this time, you are only able to exchange for something of the same value, a member of our team may contact you if we need to discuss your request.
Follow the instructions above to exchange your item. Just make sure to select ‘Exchange’ rather than ‘Return’.
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