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Refund and Exchange Policy

RETURNS

We like to keep things simple here at Huel, so you can return any of our products within 30 days of delivery for a refund or exchange.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it.

If packages are sent to us in a bad condition, we unfortunately won't be able to give you a full refund or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or PayPal account, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@huel.com. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@huel.com and send your item to: Huel, SKU2U - 14401 Sovereign Rd #101, Fort Worth, Texas 76155

Shipping

To return your product, you should mail your product to: Huel, SKU2U - 14401 Sovereign Rd #101, Fort Worth, Texas 76155 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the product is defective. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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