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Delivery questions

As with everything else at Huel, we think receiving your order should be as simple and convenient as possible. So we always try to offer you the easiest ways to receive and manage your Huel deliveries.

First thing, delivery is absolutely FREE on all orders over $25 and only $5 for all orders under $25.

Shop now, or read on for more information about shipping & deliveries. 

What are my delivery options?

The majority of Huel orders ship via FedEx Ground service. On some occasions, due to location, weight, or other circumstances, packages may ship via USPS.

Do you deliver to Canada?

We cannot currently deliver to Canada. However, we plan to in the future. Sign up to our Canadian mailing list to be the first to know when Huel starts selling in Canada.

Do you deliver outside of North America?

To order outside of the USA, click on the country flag at the top of this page. From there, you can select from a list of additional countries around the world which offer Huel, including the UK, Germany, Sweden, and more.

When will my order be shipped?

The majority of orders placed before 12pm Central Time will be shipped the same business day. The majority of orders placed after 12pm Central Time will ship the next business day. Please be aware that orders placed over weekends or holidays may take up to 3 days to ship.

How long does delivery take?

Huel orders in the U.S. are sent via FedEx Ground and generally arrive within 3-5 business days, subject to weather or other unforeseen delays. Shipments to Hawaii and Alaska can be expected within 5-7 business days.

Check your email for a shipping confirmation number after you place your order. You can also check your status in your Huel Account at any time.

Don’t have an account yet? Simply click on the “person” icon in the upper right of this window, or click here, and create an account using the same email you used when making your purchase.

How can I get delivery updates?

We understand that reliable delivery of your Huel order is important, and we are adding more tools to make sure you know the status of your order every step of the way. In addition to email alerts and the tracking information already available when you log into your account at huel.com, we have 2 new ways for you to follow your shipments.

Text Alerts* - 3 Simple Steps
  1. Text – Text FOLLOW and your tracking number (e.g., “FOLLOW 1234567892012”) to 48773
  2. Confirm – Reply YES when you receive the welcome message. (Repeat Step 1 to follow additional/future shipments)
  3. Receive – Receive ongoing updates to your shipment’s status automatically via SMS.

    Note: Text STOP to 48773 to cancel tracking updates, or HELP to 48773 for assistance.

    FedEx SMS Tracking is supported by AT&T, Verizon Wireless, T-Mobile, Sprint Boost Mobile, Metro PCS, U.S. Cellular, NTelos, Cricket, and Virgin Mobile. Message and data rates may apply. Message frequency varies per user. View FedEx’s privacy policy.

    *FedEx Text Alerts are in no way associated with Huel. All program inquiries, questions, issues or incidents will need to be handled through FedEx.com.
Manage your Deliveries through FedEx Delivery Manager*

Complimentary Features Include:
  • Signing up
  • Saving preferences
  • Receiving alerts
  • Tracking shipments
  • Signing for packages remotely
  • Providing delivery instructions
  • FedEx Hold for Pickup
  • Redelivering your package
  • Requesting a vacation hold (up to 14 days)

Paid Features ($5.25 per request, rates vary)
  • Deliver to another address (per package)
  • Deliver another day (per package)

Schedule delivery time (per package)*FedEx Delivery Manager is in no way associated with Huel. All program inquiries, questions, issues or incidents will need to be handled through FedEx.com. Click here to learn more about this program.

Not answered your question and need to contact us?

There are several ways to contact us. You can email us at support@huel.com, use our online contact us form here, or post a message on our forum.

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