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Delivery questions

 

Quick links to sections on this page:

How much does UK Mainland delivery cost? (Answer: £0)

Delivery on everything is free (to UK mainland)! 

We don't believe in gimmicks or hidden fees so delivery of Huel will always be free (we hope). This includes delivery on our merchandise items too.

How much does UK 'Offshore' delivery cost?

Our courier charges additional rates for all orders that are delivered to 'Offshore' regions of the UK. We want to lower or remove these rates completely, however, we don't currently have the clout that other larger companies may have to do so. Over time we will continue to try and lower these costs:

Weight range

Northern Ireland

Isle of Man, Isle of Wight, Scottish Highlands, Scottish Islands

Channel Islands

0-10kg

£3.00

£3.00

£5.00

10kg-15kg

£8.00

£8.00

£11.50

15kg-30kg

£18.00

£23.00

£28.00

Do I get a delivery slot? (UK)

For 28 meals or more of Huel Powder:

Yes. We use the courier Interlink/DPD (they are sister companies), who offer next day delivery. On the day of the delivery they will email you a one hour delivery time slot. In that email you will have a range of 'in-flight' options such as changing your delivery date, collecting from your nearest DPD Pickup Shopasking us to deliver to your preferred neighbour or arranging to have your order delivered to a safe place at your address.

You can search for your nearest drop off shop here: http://www.dpd.co.uk/apps/shopfinder/index.jsp

There are over 2500 pick up shops across the UK.

Important: when you pick up from a pick-up shop you'll need to bring 2 pieces of ID -  photo ID and ID with your address on it, such as a utility bill, plus your email (just on your phone will work). Also ensure that you pick up your parcel within less than a week otherwise it will get returned and a charge will be incurred. 

For 16 or more Huel Bars:

For orders of 16 or more Huel bars, orders are sent via Royal Mail Next Day Tracked service. This service provides email and SMS notifications on your delivery status. If you order Huel Bars and Huel Powder in one order, your order will be sent via Interlink/DPD.

For everything else:

All other items are sent via 1st Class Royal Mail post, which means deliveries to the UK mainland can take up to 5 working days.

Do I get a delivery slot? (Europe)

The vast majority of European countries get the same options as in the UK.

This means you should get an email with a delivery date and a time slot. You will also have the ability to reply, add special instructions and, where available, arrange drop off at a DPD/Interlink collection point.

A signature is required for each delivery (unless you have specified for it to be left in a safe place).

Do I get a delivery slot? (Rest of World)

You should get an email telling you the date that the delivery is due. But none of the extra options, sorry.

What is the cut off point for next day (UK mainland) delivery?

All orders placed before 3pm will be delivered the next working day. We don't pick and pack at the weekend, so if you order then it will be picked and packed on Monday and delivered on Tuesday. 

All UK Mainland orders placed before 3pm Friday (excluding bank holidays) can be upgraded to Saturday delivery for £2.00. Any Saturday delivery orders placed after this time will be delivered the following Saturday.

How much does delivery to other regions of the UK cost?

The prices below are for all weights between 0kg and 10kg. One week's supply of Huel is approx. 4kg boxed.

Who should I contact for issues with my delivery?

If you suspect your parcel may have been lost or misdelivered, please contact team@huel.com within 7 days of the original delivery date. If we are made aware outside of this time period, it is unlikely that lost parcel costs can be covered by Huel.

What other countries do you deliver to?

We also deliver to these countries:

Please note: The days quoted below are estimated working days (Monday to Friday). Whilst we subsidise the delivery charges for both the flavour/sample pouches and Huel, we subsidise the costs of the flavour/sample pouches less than Huel. This means often it will be cheaper to order the flavour pouches with your Huel, as they’ll be included in the delivery cost of the Huel itself.

Flavour/Sample Pouch delivery prices in all of Europe

For the rest of the world, flavour/sample pouches cost:

Delivery costs for countries in Europe:

* Thanks for the tip from Phillip Eaton Richards, who found a much cheaper way to ship to Malta. Use this link: https://www.maltapost.com/Sendon/en/Rate/Calculator/GB

And the figures below (amount of Huel, weight and box size) to get it for a much cheaper price:

112 meals - 8-15.5kg -  406x305x356mm
56 meals 5-8kg -  400x300x180mm
28 meals 1st order - 0-5kg - 394x330x145mm
28 meals repeat - 0-5kg - 400x300x100mm

**The Spanish Balearic Islands and some areas in Iceland have an out of area surcharge, so an additional cost will be incurred.

Delivery costs outside of Europe:

The countries outside of Europe, listed below, that we currently deliver to fall into different bands of how much it will cost to ship Huel. We ship in weight groups of 0kg to 5kg, 5.1kg to 8kg and 8.1kg to 15.5kg. This means that in some instances, you can add more products to your order, such as additional flavour pouches (150 grams), and not pay additional shipping costs. More countries will be added to this list soon.

Some countries have import taxes, which we cannot be certain of or pay for in advance. If you would like some help calculating how much import tax you will have to pay, this website lets you do it for free once: http://www.dutycalculator.com/free_import_duty_tax_calculator_for_your_site/  

0kg to 5kg

28 meals of Huel (3.42kg)

5.1kg to 8kg

56 meals of Huel (6.84kg)

8.1kg to 15.5kg

112 meals of Huel (13.68kg)

Country

Zone 5                

£20

£26

£42

  • Turkey

Zone 8

£24

£32

£55

  • China
  • Hong Kong
  • India
  • Japan
  • Singapore
  • South Korea
  • United Arab Emirates

Zone 9

£31

£42

£74

  • Kuwait
  • New Zealand
  • Qatar
  • Saudi Arabia
  • South Africa

Zone 10

£34

£47

£73

  • Barbados
  • Cayman Islands

If you would like shipping to any other country please contact us first and we will do our best to help you.

Delivery to North America

Sorry but we don't currently ship to USA or Canada, but we will be in 2017. If you want to be notified once shipping in North America is ready, you can sign up to our mailing list here

Customs and Import Fees

As all of our orders are shipped from the UK, you may be susceptible to customs fees. Customs fees will be charged upon the parcel reaching the destination country.

You as the customer, are liable for all import duties, customs and local sales taxes set by the country you reside in; payment of these fees is required to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The courier, prior to delivery, will inform you of any additional duties if necessary.

Huel has no control over customs and import tax and unfortunately we are unable tell you exactly how much you will be charged. Customs and import tax varies widely depending on the country you are situated in.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to Huel, a shipping and handling fee will be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

How long will it take me to get my Huel?

If you order before 3pm it will be delivered the next working day. We don't pick and pack at the weekend, so if you order then it will be picked and packed on Monday and delivered on Tues. International deliveries usually take 3-5 working days.

 

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