Shipping questions

When will I receive my order?

Orders are typically delivered within 3-7 business days. In some cases, deliveries may take longer due to extra safety precautions in our fulfillment center and carrier transportation delays.

Please be assured that our team is working hard to get your order to you as quickly as possible. We apologize for any inconvenience and greatly appreciate your patience.

How much is shipping?

The good news is, shipping is free on most orders over $25. If your order is under $25, a small shipping fee of $5 will be charged.

For the below states, the shipping cost will vary depending on the weight of your order:

Who will ship my order?

We are now using UPS for the majority of our orders with a small percentage going via FedEx & USPS. Tracking information available at UPS My Choice.

Why does my tracking number show Pending?

The reason your FedEx tracking number might show as pending is because it is yet to be scanned in, or it is in transit to the FedEx distribution location.

Our current delivery time of 3-7 business days includes the possibility of this delay, and you should see tracking details and an estimated delivery date updated on your order within 24-48 hours.

Can I get shipping updates?

You'll receive email alerts from us with the status of your order, and you can view the tracking information on your account.

FedEx also offers convenient text alerts for your delivery by following 3 simple steps:

1. Text FOLLOW and your tracking number to 48773
2. Reply YES when you receive the welcome message
3. Receive ongoing SMS alerts about your shipment’s status

Note: Text STOP to 48773 to cancel tracking updates, or HELP for assistance.

FedEx SMS Tracking is supported by AT&T, Verizon Wireless, T-Mobile, Sprint Boost Mobile, Metro PCS, US Cellular, NTelos, Cricket, and Virgin Mobile. Message and data rates may apply. SMS and data rates may apply. SMS frequency varies per user. View FedEx’s privacy policy.

FedEx Text Alerts are in no way associated with Huel. All program inquiries, questions, issues or incidents will need to be handled through FedEx.com.

Do you ship to Canada?

Sorry, we can’t currently ship to Canada.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your order. Don’t worry, contact support@huel.com within 7 days of the original shipping date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.

For any questions about how to return items, head to our Returns page.