Shipping questions

When will I receive my order?

Our standard shipping in the US typically takes 3 - 6 business days, with Alaska and Hawaii occasionally taking up to 10 business days. After your order is shipped, you'll receive a shipment confirmation email containing a tracking link so you can monitor its progress.

We also offer "Priority" Shipping, which delivers in 1-2 business days*. For more information, please see the section below. Please be aware that unforeseen carrier delays and safety measures at our fulfillment center may occasionally extend delivery times beyond the standard shipping period. Additionally, our shipping partners may not make deliveries on national holidays, causing potential delays. We appreciate your understanding in such instances.

How much is standard shipping?

The good news is that standard shipping is free on most orders over $65. If your order is under $65, a small shipping fee of $9.99 will be charged. For the below states, the shipping cost will vary depending on the weight of your order:

Do you offer Priority Shipping?

Absolutely! For more urgent orders, we offer Priority Shipping via UPS. Order before 1 pm local time for delivery within 1-2 business days

Please note orders placed on weekends or holidays will be processed the next business day. Priority shipping is unavailable for orders shipped to PO Boxes, APO/FPO/DPO, or destinations outside the contiguous United States and excludes orders containing Huelwear.

Lastly, selecting priority shipping on your first subscription order will automatically apply to all future orders.

Priority Shipping Costs

The cost of priority shipping is based on the weight of your order and will be calculated during checkout. Here are the priority shipping costs based on different weight ranges:

Do you deliver to US territories and APOs?

We do! Delivery to these locations will be longer than our typical delivery window; see below for average delivery timelines:

• Puerto Rico - 6-10 business days

• US Virgin Islands - 6-10 business days

• Guam, American Samoa, Northern Mariana Islands - 15-30 business days

• APO, FPO, DPO - up to 30 business days

Do you ship to Canada?

Sorry, we can’t currently ship to Canada.

Who will ship my order?

We are now using UPS for the majority of our orders, with a small percentage going via FedEx and USPS. Tracking information is available at UPS My Choice.

Why does my tracking number show Pending?

Your tracking number might show as pending because it has yet to be scanned in or is in transit to the distribution location. Our current delivery time of 3-6 business days includes the possibility of this delay, and you should see tracking details and an estimated delivery date updated on your order within 24-48 hours.

Can I get shipping updates?

We'll send you email alerts with the status of your order, and you can view the tracking information on your account.

I need help.

Something is not quite right with your delivery? Do you suspect your package may have been lost or not delivered? First of all, we're sorry to hear this! Don't worry. Contact us within 7 days of your order being placed or marked delivered, and we'll look into this for you.

If we're made aware outside of this time, Huel may not cover order issues or lost package costs. For any questions about how to return items, head to our Returns page.