Shipping questions

How much is shipping?

The good news is, shipping is free on most orders over $25. If your order is under $25, a small shipping fee of $5 will be charged.

For the below states, the shipping cost will vary depending on the weight of your order:

For example, shipping 2 bags of Huel Powder will cost $20 to Hawaii and $30 to Alaska.

When will I receive my order?

Due to high demand, deliveries are currently taking up to 7-10 business days. We apologise for any inconvenience.

If you order before 4pm Local Time, you will receive your items within 3 business days. If you order after 4pm Local Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and you will receive them within 3 business days.

For Alaska and Hawaii, items will be shipped within 5 business days:

Who will ship my order?

We use FedEx for the majority of our orders in the US. Some are shipped with USPS.

Sign up for FedEx Delivery Manager.

Can I get shipping updates?

You'll receive email alerts from us with the status of your order, and you can view the tracking information on your account.

FedEx also offers convenient text alerts for your delivery by following 3 simple steps:

1. Text FOLLOW and your tracking number to 48773
2. Reply YES when you receive the welcome message
3. Receive ongoing SMS alerts about your shipment’s status

Note: Text STOP to 48773 to cancel tracking updates, or HELP for assistance.

FedEx SMS Tracking is supported by AT&T, Verizon Wireless, T-Mobile, Sprint Boost Mobile, Metro PCS, US Cellular, NTelos, Cricket, and Virgin Mobile. Message and data rates may apply. SMS and data rates may apply. SMS frequency varies per user. View FedEx’s privacy policy.

FedEx Text Alerts are in no way associated with Huel. All program inquiries, questions, issues or incidents will need to be handled through FedEx.com.

Do you ship to Canada?

Sorry, we can’t currently ship to Canada; however, we do plan to in the future. Sign up to our Canadian Mailing List and be the first to find out when we start.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your order. Don’t worry, contact support@huel.com within 7 days of the original shipping date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.

For any questions about how to return items, head to our Returns page.