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Delivery questions

How much is delivery?

The good news is, delivery is free on all orders over $25. If your order is under $25, a small delivery fee of $5 will be charged.

When will I receive my order?

If you order before 12pm Central Time, your items will be delivered within 3-5 working days. If you order after 12pm Central Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 3-5 working days.

For the below listed countries, if you order before 12pm Central Time, your items will be delivered within 5-7 working days. If you order after 12pm Central Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 5-7 working days:

Alaska, Hawaii.

Who will deliver my order?

We use FedEx for the majority of our deliveries to the US. On some occasions, we may ship some deliveries via USPS.

FedEx offers FedEx Delivery Manager where you can receive alerts, postpone your delivery, and request FedEx hold for pickup. For $5.25 per request you can also arrange for your delivery to be sent to an alternate address, or for a different day.

Sign up for FedEx Delivery Manager.

Can I get delivery updates?

You'll receive email alerts from us with the status of your order, and you can view the tracking information on your account.

FedEx also offers convenient text alerts for your delivery by following 3 simple steps:

  1. Text FOLLOW and your tracking number to 48773
  2. Reply YES when you receive the welcome message
  3. Receive ongoing text alerts to your shipment’s status

Note: Text STOP to 48773 to cancel tracking updates, or HELP for assistance.

FedEx SMS Tracking is supported by AT&T, Verizon Wireless, T-Mobile, Sprint Boost Mobile, Metro PCS, U.S. Cellular, NTelos, Cricket, and Virgin Mobile. Message and data rates may apply. Message and data rates may apply. Message frequency varies per user. View FedEx’s privacy policy.

FedEx Text Alerts are in no way associated with Huel. All program inquiries, questions, issues or incidents will need to be handled through FedEx.com.

Do you deliver to Canada?

Sorry, we can’t currently deliver to Canada; however, we do plan to in the future. Sign up to our Canadian Mailing List and be the first to find out when we can.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact support@huel.com within 7 days of the original delivery date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.

For any questions about how to return items, head to our Refunds and Exchange page.

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