FAQs

It could form part of a keto diet. However, a typical keto diet is typically higher in fat and lower in protein than Huel Black Edition.

While meal replacements may seem similar to Huel Products, they are far from it. They are generally marketed and designed to support either weight loss or a fitness program, and they're often low in calories. A two-scoop serving of Huel Black Edition is a nutritionally complete meal, containing 400 calories, a good amount of fibre and fats, and a low GI.

Managing your subscription is easy! Simply log in to your account to update details, skip a delivery, or cancel your plan. For more help, check out our Huel Subscription Guide.

You will receive a shipping confirmation email once our carrier has picked up your order, typically within a day or two of receiving your order confirmation email. You can view your tracking by following the link provided in the email.

Alternatively, you may check your tracking updates by logging into your account area on the Huel website.

If you need the tracking confirmed or if it seems unclear, please reach out with your order number so we can assist you.

We apologize for the inconvenience! Please reach out to us with your order number through email or message, and we’ll resolve it promptly.

We process orders quickly, but if you act fast, we can try to cancel them. To request a change, contact us via email or WhatsApp.

Yes! Any unopened Huel Products can be returned to us within 30 days of delivery for a refund. Customers are responsible for return shipping costs, and items must be in their original condition. Submit a return request through your account or contact our support team. For more details, see our Returns Policy.

While Huel is not a weight loss product, it can support healthy weight loss when used as part of a calorie-controlled diet. Our meals and snacks are well balanced, making it easier to meet your body’s needs while managing your calorie intake. Huel also offers convenient portion control, helping you stay on track with your goals without compromising on nutrition.

Huel Black Edition is quick and easy to make. Simply add two level scoops (90g) to 500ml of cold water, then shake well for around 20 seconds. For a colder, more refreshing shake, you can add ice, and if you prefer a smoother texture, blending works great too.

Some Hueligans falso like to prepare it with milk or a plant-based milk instead of water for a creamier taste. eel free to experiment and find what you enjoy most!

Huel Black Edition - Yes! It’s naturally gluten-free.

Huel Black Edition Ready-to-drink - Yes! It’s naturally gluten-free.

Huel Complete Nutrition Bar. - The bars are not gluten-free.

Huel Complete Protein - Yes! It’s naturally gluten-free.

Huel Daily Greens - Yes! It’s made using gluten-free oat powder.

Huel Daily Greens Ready-to-drink - Yes! It’s naturally gluten-free.

Huel Energy+ - Yes! It’s naturally gluten-free.

Huel Essential - Not gluten-free.

Huel Hot & Savory - Only our grain-based Huel Hot & Savory is gluten-free – the pasta and noodles we use contain gluten.

Huel Powder v3.1 - Yes! It’s made using gluten-free oat powder.

Huel Ready-to-drink - Yes! It’s made using gluten-free oat powder.

Huel Superblend - Yes!

Hot & Savoury - May contain mustard and celery. Select flavours contain celery and wheat allergens.
Powder - Contains oats. May contain mustard.
Essential - Contains oats. May contain mustard.
Gluten-free - Contains gluten-free oats. May contain mustard.
Black Edition - May contain mustard.
Black Edition Ready-to-drink - May contain mustard.
Ready-to-drink - Contains gluten-free oat powder. May contain mustard.
Complete Nutrition Bar - Select flavours contain peanuts and soy. All flavours may contain peanuts, nuts, soya, milk, sesame and mustard.
Daily Greens - May contain mustard.

If you have a specific allergy that is outside of the information provided, please consult the ingredients list or contact us directly and we will do our best to guide you on which products are suitable.

Yes, Huel is vegan! There are no animal products in any of our product ranges.

No, Huel isn’t organic. We don’t create an organic version of our products for a couple of reasons. One of them is cost. Organic ingredients are far more expensive, and this doesn’t fit in with our mission to provide universally affordable, nutritionally complete food.

We state 'GMO-free' on the website because it's important to some consumers; whether you share the same view is another matter. In the US, genetically modified corn, canola, and flaxseed varieties are approved for use in foods, but we feel they offer no benefits for Huel in terms of cost, consumer acceptability, and several other factors. Therefore, Huel is GMO-free.

Concerns about GMOs should be made on an individual crop and technology basis, and it's important to read a variety of scientific sources to develop a better overall view of GMOs.

Most Huel products have a shelf life of 12 to 15 months from the date of production, but this can vary by product. For the most accurate information, please refer to the Best Before End (BBE) date printed on the packaging.

We aim to ship products with as much time remaining as possible before the BBE date, though this may depend on stock levels. Occasionally, you may receive an item with around 3 months of shelf life remaining. For single items (e.g. one bottle, bar, or meal pot), this may be as little as 1 month.

If you receive anything with a shorter shelf life than expected, please contact our team, we’re happy to help.

Some Huel products are currently only available in selected regions like the UK or US, where demand is highest. While there are no immediate plans to launch these specific items in Europe, we’re always exploring new opportunities and reviewing customer interest, so it may happen in the future.

In the meantime, you might see select products appear in European retail stores, so keep an eye out. Thanks for your patience and continued support!

The good news is that shipping is free on most orders over $65. If your order is under $65, a small shipping fee of $9.99 will be charged.

Click here for more delivery information, including state-specific shipping charges.

Once your order has been shipped, you’ll receive a Shipping Confirmation email with a tracking link so you can follow its journey.
Alternatively, check the progress of your delivery anytime by logging into your account and heading to the Order History tab.
You can also visit our Delivery & Returns Page for more information.

Our fulfilment team works really quickly to get your orders picked and packed so we only have a short window where we can cancel an order. If you get in touch with us via email or send us a message on WhatsApp, we will do our best to try cancelling your order.

Yes! Any unopened Huel Products can be returned to us within 30 days of delivery for a refund. Customers are responsible for return shipping costs, and items must be in original condition. Submit a return request through your account or contact our support team. Take a look at our Returns Policy for more information.

We’re really sorry something’s gone wrong with your order. Our Customer Experience Team is here to help, just head over to our Contact us page to get in touch.

If the issue is related to products in your order, include your order number and a brief description of the issue so we can sort it quickly. It's also helpful to include a a photo of the product and the batch code and best-before date, which you’ll find on the packaging.

We're sorry your order hasn't arrived. Sometimes parcels are marked as delivered just before they actually are. Please check with neighbours or a safe place first. If it's still missing, get in touch with our Customer Experience Team so we can help.

If your parcel has been returned to us, don't worry. Please contact our Customer Experience Team and we’ll assist you with the next steps.

Sometimes your order may be split across multiple parcels. Please check your Shipping Confirmation email to see if you received more than one tracking link. If you're still missing items and the estimated delivery time for your country has passed, contact our Customer Experience Team for help.

Depending on your location and delivery carrier, you may be able to change delivery options like the time or address. Check your tracking link for the most accurate information. For more details, visit our Delivery & Returns  page.

If your parcel has been delivered to a pick-up shop, you’ll find all the details in your shipping confirmation email or tracking link — including the location and any specific instructions.

When collecting your parcel, make sure to bring photo ID and your tracking number.

You’ll receive a shipping confirmation email once your order is on its way, which includes tracking information. Some orders may arrive in multiple parcels, so be sure to check for more than one tracking link.

If you need a VAT invoice for your Huel order, including for CT Payments: Invoice processing, you can easily download it from your account within 24 hours after your order has been processed.

Follow these simple steps:

1. Log into your Huel Account,  or activate your account here if you haven’t done so already)
2. Go to 'Order History'
3. Click 'View Order' for the relevant purchase
4. Scroll down and click "Download Invoice"

Please note: the invoice will reflect the billing details you entered at checkout. If you need your company name or VAT number included, make sure to add these to your billing address before placing an order.

Still need help? Feel free to contact us directly, our team is always happy to assist you!

We’re flattered you want to spread the Huel love!

If you’re interested in buying Huel products for resale or setting up a wholesale partnership, please get in touch with our team at sales@huel.com. They’ll be happy to chat about opportunities and next steps.

However, if you’re planning to resell Huel on an e-commerce platform (such as Amazon, eBay, etc.), it’s important to know that our terms don’t allow this. By purchasing through our website, you agree that Huel products are for personal use only. Orders placed with the intent to resell without prior approval may be cancelled, your account closed, and further action taken if needed.

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets this has already been done for you. Huel has fine milled oats as the carb source and these are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibres in Huel.

Yes, Huel products can  be suitable for both type 1 and type 2 diabetics. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel meals have a low glycaemic index (GI) and you can accurately measure the amount of carbohydrate you're consuming in each meal just by consulting the label; this may be useful depending on what medication or insulin regimen you're following. Nutritional information and GI varies by flavour.

Most Huel products are fine to include during pregnancy, but should be limited to one serving per day, as there are different nutritional requirements during this period.

We suggest that you discuss this with your doctor or health visitor, especially if you are also taking a prenatal supplement, in case there are any clinical-specific reasons why Huel wouldn’t be suitable.

Due to the high levels of vitamins and minerals, Huel Daily Greens are not suitable during pregnancy or breastfeeding.

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

The bespoke vitamin and mineral blend is included to top up the micronutrients that aren't there in sufficient amounts from the food ingredients within Huel. All vitamin and mineral forms used in the Huel are designed to be readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

We use sucralose in a selection of our products for a number of reasons:
- it doesn’t add any calories or carbohydrates which means the nutritional value of our products isn't compromised
- we only have to use a tiny amount as it’s 600 times sweeter than sugar
- it allows us to make our meals accessible to a range of budgets
- some people don't like the aftertaste of natural sweeteners like stevia

We do offer an Unflavoured & Unsweetened Huel Powder which doesn't contain any sucralose, and our Daily Greens and Black Edition range contains all-natural sweeteners. Hot & Savoury don't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

All our meals have a glycaemic index (GI) below 50, meaning they class as low GI.

Huel Powder Vanilla has a GI of 24

Huel Essential Vanilla has a GI of 27

Black Edition Powder Vanilla has a GI of 19

Complete Nutrition Bar Dark Chocolate Raspberry has a GI of 19

Ready-to-drink v1.0 Vanilla has a GI of 25

Ready-to-drink v2.0 Salted Caramel has a GI of 31

Black Edition Ready-to-drink Vanilla has a GI of 26

Hot & Savoury GI varies by flavour:

Thai Green Curry - 19
Mac & Cheeze - 34
Katsu Curry Noodles - 42

Huel Powder and Black Edition don't contain any high-FODMAP ingredients.

Huel Hot & Savoury, Huel Ready-to-drink, Huel Complete Nutrition Bars, Huel Daily Greens and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.

Yes, absolutely. While Huel isn't a weight loss product, it can support weight management goals when used as part of a calorie-controlled diet. Our Powders and Ready-to-Drink range provide all essential nutrients, making it easier to stay on track, manage portions, and count calories while ensuring you meet your nutritional needs.

First, make sure you’re on the correct regional Huel website. Scroll to the bottom of the page and look for the flag icon in the bottom-right corner. You can click this to switch to the correct store for your country.

If you’re having issues logging in, it’s possible that you placed an order or started a subscription without creating a full account. In that case, just set up an account using the same email address you used at checkout and your order history will appear.

If you’ve logged in but can’t see your subscription, check whether you used a different email address at checkout, especially if you paid using PayPal or Apple Pay. Try logging in with other email addresses or create a new account using the one tied to your order.

Still stuck? Reach out to our Customer Experience Team, we’re always happy to help.

To reset your password, go to the login page, enter your email address, and select "Forgot your password?". You’ll receive an email with a link to set a new password.

If you run into issues, don’t worry, contact our Customer Experience Team and we’ll help you reset it.

To update your shipping address for a subscription, log into your Huel account and go to the ‘Subscriptions’ tab, then select ‘Manage Subscription’. Choose the subscription you want to update, and click ‘Edit’ next to the shipping address. After entering your new details, just click ‘Save changes’ to confirm.

If you need to update your billing address, go to the ‘Payment Methods’ section in your account, click ‘Edit’ under the payment method you want to change, update your address, and save the changes.

If you experience any issues or need support, don’t hesitate to contact our support team, we’re here to assist you.

Replicate the OG copy

Your subscription might not appear if you’re on the wrong regional version of the Huel website. To check, scroll to the bottom of the page and look for the country flag icon on the upper-right corner. Click it to switch to the correct store for your region. Once you're on the right version of the site, log in to view your subscription details. To find out more about Huel subscriptions, visit our Subscription Guide.


Still not seeing it? Get in touch with us and we’ll sort it out.

No, you don’t have to subscribe. When placing your order, you can choose between a one-time purchase or a rolling subscription. Subscriptions include a 10% discount, and you can easily pause, cancel, or update them at any time.

Whether you want to try Huel once or get regular deliveries, the choice is yours.

To make changes to your Huel subscription, start by logging into your account. If you don’t already have one, simply create an account using the email address you used when placing your original order, your subscription details will appear automatically.

Once logged in, head to the ‘Subscriptions’ section and click on ‘Manage Subscription’. From there, you’ll be able to adjust your product selection, change delivery frequency, update your next shipment date, or cancel your subscription altogether.

If you need any more information, check our Subiscription Guide. If you require assistance, our Customer Experience Team is always happy to help.