FAQ

Product Questions

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What is Huel?

Quite simply, Huel is nutritionally complete, convenient, affordable food with minimal impact on animals and the environment. It provides you with all the carbohydrates, protein, fats, fiber and all 27 essential micronutrients your body needs to thrive. Read more about us here.

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What does Huel taste like?

Huel has many different tastes depending on the product you try or the flavor of the product you try. Though generally speaking, Huel Powder has a delicious oaty flavor whereas Huel Instant Meals have a more “non sweet” savory taste. For more specific information on Huel product flavors, check out the flavor descriptors on each product page.

We think all Huel products taste great. But don’t just take our word for it, listen to what our customers have to say by clicking here.

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Is Huel a weight loss product?

Huel has not been designed as a weight loss product but can be used as part of a fat loss diet. The key point to note for fat loss is to be in a calorie deficit over time; therefore you could eat less calories than the body uses to function per day, or by expending more calories via activity and exercise. Huel can help because it’s easy to track your calorie intake, provides complex carbohydrates and essential fats, whilst being high in fiber and protein which can help to keep you satiated between meals.

Click here to read an article about fat loss.

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Is Huel Gluten-free?

Huel Daily Superblend - Yes!

Huel Instant Meals - The non-pasta meals use gluten-free ingredients.

Huel Powder v3.1 - Yes! It’s made using gluten-free oat powder.

Huel Black Edition - Yes! It’s naturally gluten-free.

Huel Ready-to-drink - Yes! It’s made using gluten-free oat powder.

Huel Complete Nutrition Bar. - The bars are not gluten-free.

Huel Complete Protein - Yes! It’s naturally gluten-free.

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Does Huel contain any allergens?

Huel Daily Superblend - Contains tree nuts (coconut).

Huel Instant Meals - Contains tree nuts (coconut).
Huel Powder - Contains tree nuts (coconut).
Huel Ready-to-drink - Contains tree nuts (coconut).
Huel Daily Greens - Contains tree nuts (coconut).
Huel Complete Nutrition Bar - Contains wheat gluten. Peanut Caramel flavor also contains peanuts. Bars are produced at a site that handles milk, egg, sesame, soy, nuts, and peanuts.

If you have a specific allergy that is outside of the information provided, please contact us directly and we will do our best to guide you on which products are suitable.

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Is Huel Vegan?

Yes, Huel is vegan! There are no animal products in any of our product ranges.

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Is Huel Organic?

No, Huel isn’t organic. We don’t create an organic version of our products for a couple of reasons. One of them is cost. Organic ingredients are far more expensive, and this doesn’t fit in with our mission to provide universally affordable, nutritionally complete food.

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Is Huel GMO-free?

We state 'GMO-free' on the website because it's important to some consumers, whether you share the same view is another matter. In the US there are genetically modified corn, canola, and flaxseed varieties that are approved for use in foods, but we feel they offer no benefits for Huel in terms of cost, consumer acceptability and several other factors. Therefore, Huel is GMO-free.

Concerns about GMOs should be made on an individual crop and technology basis, and it's important to read a variety of scientific sources to develop a better overall view of GMOs.

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What is the Huel Sustainable Nutrition report?

The sustainable nutrition report is an assessment of Huel's performance in relation to its commitment to produce nutritionally complete food while incurring minimal environmental impact. The analysis focuses on the way we eat and the implications this has on both our health and the environment.

Read our 2020 Sustainable Nutrition Report here.

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What is sustainable nutrition?

Sustainable Nutrition is food that provides essential nutrients in proportions that contribute to good health, is affordable, and produced with minimal impact on the environment to protect biodiversity, ecosystems and communities both for now and for future generations.

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Are Huel ingredients sustainable?

Like a lot of new and smaller businesses, we don’t own the farms that grow our ingredients or the factories that blend and package them. We buy our ingredients from intermediary companies who process the raw ingredients into powders.

It is really important to us that we only work with suppliers and manufacturing partners that share the same values and goals as we do. So we have done our homework.

The includes annual risk assessments for all the countries we source ingredients from and self-assessment questionnaires for supplies on their approach to the protection of human rights and the environment within their own organisation and supply chain. Huel are also members of the Supplier Ethical Data Exchange (Sedex).

We want all our suppliers to meet an internationally recognised sustainability standard and help us to continuously reduce our carbon footprint. And as we get to know our ingredient suppliers better, we hope to work in partnership to increase productivity and resource efficiency whilst also protecting their livelihoods, working conditions and the environment.

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What is the shelf life of Huel?

The shelf life of Huel – from production – varies product to product:

  • Huel Complete Nutrition Bar: 12 months
  • Huel Complete Protein: 12 months
  • Huel Instant Meal Pouches: 12 months
  • Huel Instant Meal Cups: 9 months
  • Huel Powder and Huel Black Edition: 13 months
  • Huel Ready-to-Drink: 16 months

We try to send out product with as long as possible before the best before date to give you enough time to consume your Huel, however, this does depend on levels of stock. There may be some cases where you receive an item with 3 months until the Best Before End (BBE) date.

Please note, when adding single items to your order (e.g. single bottle of Ready to Drink, or Complete Nutrition Bar), these can have a minimum of 1 month left before the Best Before End (BBE) date.

If you receive any product with a shelf-life of less than 3 months, or in the case of single items, less than 1 month, please do not hesitate to contact us so that we can assist you.

Order and Shipping Questions

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When will I receive my order?

Our standard shipping time is 3-6 business days. Please always refer to your tracking link which can be found in your Shipment Confirmation email. In some cases, deliveries may take longer due to safety precautions in our fulfillment center and carrier transportation delays.

We now also offer priority shipping. See more below.

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Do you offer Priority Shipping?

Good news! We now offer priority shipping via UPS and have implemented a priority fulfillment process at our US distribution centers. Order by 1pm for delivery in 1-2 business days.

The cost of priority shipping is based on shipment weight and will be calculated at checkout.

Please note that priority shipping is only available on orders shipping within the contiguous United States. P.O. boxes and orders containing Huelwear are excluded.

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Can I amend or cancel my order?

Our streamlined order processing system prohibits amendments, such as product swaps or changes to payment methods. While we'll make an effort to promptly cancel orders after charges, it's not guaranteed.

You can always return any unwanted orders to us for a refund.

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Can I return my order?

Yes! Any unopened items (Boxes - Ready-to-drink Pouches - Instant Meals, Powder) can be returned to us within 30 days of delivery for a refund. Take a look at our Returns Policy for more information.

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How can I track my delivery?

You will get a shipping confirmation email when your order has been picked up by our carrier usually within a day or two after your order confirmation email is received. You will be able to view your tracking by following the link provided in the email.

Alternatively you can check your tracking updates by logging onto your account area on the Huel site!

If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to take a look for you.

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Do you deliver to Army Post Office/Fleet Post Offices?

Orders are typically delivered within 30 business days when shipping to an APO/FPO address. In some circumstances, it can take longer depending on your location overseas.

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How much does delivery cost?

The good news is, shipping is free on most orders over $65. If your order is under $65, a small shipping fee of $9 will be charged.

Click here for more delivery information, including state-specific shipping charges.

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Do you deliver to US territories?

We do! Delivery to these locations will be longer than our typical delivery window, see below for average delivery timelines:

  • Puerto Rico - 6-10 business days
  • US Virgin Islands - 6-10 business days
  • Guam, American Samoa, Northern Mariana Islands - 15-30 business days

Diet and Medical Questions

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Can Huel help me gain or lose weight?

Absolutely! Generally speaking, in order to lose 1lb of fat, you need to consume 500 calories less than you need per day and to gain 1lb of fat, you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake while ensuring you’re not compromising on nutrition.Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get started.

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Aren't liquid diets bad for you?

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets, this has already been done for you. Huel has fine milled oats as the carb source, which are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibers in Huel.

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Can Huel be used if I have diabetes?

Yes, Huel products can suit those with type 1 and type 2 diabetes. As with all food, if you're using medication or following specific dietary recommendations to help control your diabetes, you should appropriately structure your intake of Huel products. Which products you choose depends on your needs and preferences.

Our products are made from oats and are high in fiber. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel Powder and Ready-to-drink are low in sugar, have a low-GI and you can accurately measure the amount of carbohydrate you're consuming each meal; this may be useful depending on what medication or insulin regimen you're following.

The contribution of total energy intake that comes from carbohydrate is between 35% and 42% – depending on the Huel product – levels that tie in well with American Diabetes Association recommendations. Indeed, for diabetics who count their carbs to help manage their blood glucose levels (as detailed on the American Diabetes Association website), please look at the Nutrition information of Huel; for example, a 2 scoop meal of Huel Powder provides 46g of carbohydrate.

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Can I consume Huel if I've had esophageal or stomach surgery?

If you've had surgery on your esophagus or stomach, which has resulted in partial or total removal, you may still benefit from having Huel Instant Meals, Powder, and Ready-to-drink. Follow the guidance you've been given as you would for other foods. One symptom you should have been made aware of by medical staff is dumping syndrome. This is where the transit time for food will be much quicker and could cause rebound hypoglycemia (low blood sugar levels). However, to be cautious, we recommend you keep your servings smaller and spread throughout the day. Obviously this depends on your requirements and if you're consuming Huel for 100% of your nutrition. If you’re having 100% Huel, we suggest you work up to this level over 1-2 weeks rather than going straight to a 100% intake.

Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.

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Can Huel be used if I'm pregnant/breastfeeding?

Absolutely. Most Huel products are fine to have during pregnancy, but should be limited to one serving per day as there are different nutritional requirements during this period.

Mothers are told not to have too much vitamin A, nor to use vitamin A supplements during pregnancy. The amount of vitamin A in Huel meets the U.S recommended intake requirement and is lower than typical intakes of people who consume a varied diet, and far lower than levels that have been shown to be safe during pregnancy.

We suggest that you discuss this with your doctor or midwife, especially if mothers are also taking a prenatal, in case there are any clinically-specific reasons why they wouldn’t be suitable.

Please note: due to the high levels of vitamins and minerals, Huel Daily Greens is NOT suitable for use during pregnancy or for nursing mothers.

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Can I consume Huel if I have diverticular disease?

Consuming Huel Powder and Huel Ready-to-drink may be okay if your diverticular disease is in remission, but we do advise caution and discuss Huel with your doctor before making it a regular part of your diet. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products. Please note that Huel Instant Meals are unsuitable if you have diverticulosis (both in remission and active).

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Can children use Huel?

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

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I suffer from Histamine Intolerance. Can I have Huel?

Huel products contain proteins derived from pea. While peas may be high in histamine in their natural form, Huel uses a pea protein isolate and almost everything else, including histamine, is removed in the process. Huel Powder is therefore low histamine. One note regarding our Coffee Caramel Huel Black Edition. This flavor also contains less than 0.5 mg of histamine per serving.

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Is Huel suitable for irritable bowel syndrome (IBS)?

Huel Powders can be a suitable food option for an individual with IBS as it is low FODMAP. However, we recommend starting with half a serving (one scoop) and seeing how you tolerate it due to the fiber content. Additionally, as quantity is also important to consider with IBS and FODMAPs, some people may wish to limit their intake to no more than 2 scoops per serving.

Of note, Huel Instant Meals, Huel Ready to Drink, Complete Protein and Complete Nutrition Bar are not low FODMAP so they may not be suitable for some people who have IBS.

Nutritional Questions

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Are the vitamins and minerals in Huel absorbed into the body?

Yes! The vitamin and mineral blend in our Huel products is included to bump up the vitamins and minerals that aren't there in sufficient amounts to meet the recommended intake. Some vitamin and mineral supplements aren't absorbed well, but this is due to the pill's contents or the form of the micronutrient used in the blend. All forms used in the Huel vitamin and mineral blend are readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

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Why sucralose?

Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:

  1. It doesn’t add any calories or carbohydrates which means the nutritional value of our products is protected
  2. It’s a much healthier option than many other sweeteners
  3. We only have to use a tiny amount as it’s 600 times sweeter than sugar, which allows us to provide a delicious and sweet flavor without adding loads of sugar.

We do offer an Unflavored & Unsweetened Huel Powder which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.

Instant Meals don't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

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Is the vegan protein in Huel as good as animal based protein?

Yes. Our combination of different protein sources in our Huel products means they have a perfect Protein Digestibility-Corrected Amino Acid Score (PDCAAS) of 1.0. This is the same score as other animal-based proteins and is more than enough to ensure all essential amino acids are supplied and that the protein in Huel Powder has high bioavailability.Read more about protein in our Guide to Protein, Digestion and Absorption.

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What is the Glycemic Index (GI) of Huel?

Huel Instant Meals have a GI of:
Tomato & Herb - 23
Thai Green Curry - 19
Mexican Chilli - 31

Huel Powder (Vanilla) has a GI of 16.

Huel Black Edition (Vanilla) has a GI of 19.

Huel Ready-to-drink (Vanilla) has a GI of 25.

Read our article about the Glycemic Index.

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Is Huel low FODMAP?

Huel Powder and Black Edition are low FODMAP.

Huel Instant Meals, Huel Ready-to-drink, Huel Complete Nutrition Bars, and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.

Huelwear Questions

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Do you offer unisex items?

Most of the Huelwear range is available in men’s and women’s sizes. However all of our accessories are intended to be unisex.

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Is there a sizing guide to help me find the right fit?

We do offer sizing guidance on all our clothing. Specific product sizing can be found on the product page. The "Item Measurement" option provides a static breakdown of product and body measurements. If you're still struggling to find your right size, our "Find your fit" option helps recommend you your perfect size based on your specific details. We also provide supporting information such as “slim fit” and the model's height and size they are wearing in our product page images.

If you are still having trouble finding your correct size, please contact us and our Customer Experience team will be in touch to help you find your perfect fit.

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Will I still get a free T-Shirt with my first order of Huelwear like I do food?

No, the free T-Shirt is only included with a first time order of Huel food products such as our Powder and Hot & Savory ranges.

The free gift is going to be a 1% charitable donation of our food and Huelwear profits. This will only be applicable to clothing purchases.

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If I buy in bulk will I receive a discount?

No, we won’t be offering bulk discounts across our Huelwear range.

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Can I use discount codes for the Huelwear range?

Yes! You can still use the Refer a Friend scheme to refer your friends to Huel on clothing purchases. To find out more about the scheme, you can check out our referral guide online here.

For a full list of our Official Huel Discount Codes see here.

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Is there a minimum purchase and delivery threshold on Huelwear?

All orders over $59 will be eligible for free shipping.

Any orders under this value will be subject to a small delivery fee. See here.

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How long do I have to return my item of clothing?

Clothing returns are accepted within 30 days from date of purchase. For more in-depth information on clothing returns, please visit our returns page here.

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Can I exchange an item of clothing rather than returning it?

Yes, if you find that the size or color of your item isn’t right for you then you can of course exchange this, as long as the item being exchanged is something of the same price. Instructions on how to do this can be found here.

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What happens if I receive a faulty item?

If you have received a faulty item, we sincerely apologize for any inconvenience caused. Please get in touch with our Customer Experience team who will help fix the problem.

  • Please return the item to us (in it's original packaging)
  • The item will then be replaced for you
  • We will take a receipt before sending out a replacement item

For more in-depth information on clothing returns, please visit our returns page here.

Loyalty Questions

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How does the Huel Loyalty Club work?

Our loyalty club schemes are designed to be simple and easy to understand. All you need to do is enjoy Huel, and we'll take care of the rewards. However, if you have any questions about how it all works, we've compiled a list of frequently asked questions and answers below.

We also have a helpful article that you can read.

Alternatively please feel free to contact us via support@huel.com or on our social channels.

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When will I get my commemorative shaker and tee?

Your shaker and tee will be added to your order at the checkout stage on your next purchase. It will then be delivered alongside your order.

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How do I select my t-shirt size?

When you hit your milestone you should have been sent an email congratulating you. There is a link in this email for you to add your t-shirt size and other details. We’ll then remember this information for the next time you complete an order.

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Is the commemorative shaker and tee free or do I have to pay for it?

Don’t worry, our exclusive shaker and tee is on us, and comes free with your next order.

Any more questions we haven’t already answered?

Check out our in-depth help center where you can search hundreds of topics and helpful tips!

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Want to talk about it?

There are several ways to contact us. You can email us at support@huel.com, use our online contact us formpost a message on our forum, or call us at +1(619)-648-3086.

Our US office hours are 9am to 5pm ET (Mon-Fri).

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