Terms and Conditions

We are not responsible if the information made available on this site is not accurate, complete, or current.

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OVERVIEW

This website is operated by Huel. Throughout the site, the terms “we”, “us” and “our” refer to Huel. Huel offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, including ordering any products through the website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided without express written permission by us.

By purchasing products from us, you agree not to resell such products and that such products are for your personal use and enjoyment only. If we discover that you are placing orders with the intent to resell products or are otherwise using or intend to use the products inappropriately or illegally, we may immediately cancel your order, terminate your account, and pursue any and all available legal remedies under applicable law.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Huel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Huel and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of California.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page https://us.huel.com/pages/terms-and-conditions.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - FREE T-SHIRT AND SHAKER WITH YOUR FIRST PURCHASE

Whilst it is possible to add the item "Free T-Shirt & Shaker" to your basket, and whilst this may then appear in order and shipping confirmations, this does not guarantee that you will receive these items. The free t-shirt and shaker can only be received with first time orders of Huel Powder (34 meals or more), not the flavour boosts or any other product. By adding this option to your basket, you are agreeing that this will only be fulfilled with your first order of Huel Powder (34 meals or more) and not for any subsequent orders, regardless of the item being in your basket or not.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@huel.com.

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Huel US 30-Day Money Back Guarantee Terms and Conditions

Our 30-day money-back guarantee applies to all first time purchases of Huel products purchased on our website (https://huel.com/). It is valid from December, 1st 2023, until further notice.

1. To qualify for a refund, customers must first reach out to the team at support@huel.com, and we will explain the process for returning unwanted Huel products. If 30 days have passed from the date of delivery, unfortunately, we cannot offer a refund or exchange.

2. This guarantee does not apply to bulk purchases. Any order above $115 will be considered a bulk order and won’t be eligible for the money-back guarantee.

3. Customers must provide the email address they have purchased with, as well as the order number, in order to receive a refund.

4. The Money Back Guarantee is valid for first-time purchases only and is restricted to a single use per person, irrespective of the specific product(s) or flavor(s) chosen. We reserve the right to verify emails, phone numbers, addresses, and IP addresses to ensure this guarantee is being used fairly.

5. Refunds will be issued in the same form of payment as the original purchase. If the payment was made by credit/debit card, the refund will be issued to the same card. In the case of payment made via PayPal, the refund will be made to the same PayPal account.

6. Shipping and handling costs are non-refundable. If the customer is granted a refund, there will be a $15 fixed deduction to cover the original cost of shipping the order out.

7. This guarantee is subject to change or cancellation without notice.

8. For any items being returned to Huel, the customer is responsible for any shipping costs. The customer should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item(s).

9. By using our 30-day money-back guarantee policy, the customer agrees to these terms and conditions. Nothing in these terms affects your statutory rights.

10. In case of any issues or disputes, the customer should contact our customer service team at support@huel.com. We will do our best to resolve any issues and provide a satisfactory outcome.

By purchasing a Huel product and using our 30-day money-back guarantee policy, the customer agrees to these terms and conditions.

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Terms and Conditions – Black Friday 20% Off Discount Promotion

1. This promotion (the “Promotion”) entitles customers to a 20% discount off all full-priced products purchased from the US Huel online store during the Promotional Period. 

2. The Promotion can only be redeemed from 00:01 (EST) on 29 November 2024 until 20:01 (EST) on 3 December 2024 (the “Promotional Period”). 

3. The Promotion is open to all customers who are aged 18 years and over.

4. The Promotion is only available on orders (i) purchased through the Huel US online store at https://huel.com and (ii) shipped to an address within the United States or associated territories.

5. The Promotion is applicable to one-off purchases and subscription orders placed during the Promotional Period and can only be applied to one order per customer during the Promotional Period. A 20% off discount will be deducted from the purchase by applying the code “BFHUEL” at checkout. 

6. The Promotion will only be applied to the value of the first delivery of a subscription order purchased during the Promotional Period. For the avoidance of doubt, the customer will be charged the full value for any subsequent deliveries of a subscription order placed within the Promotional Period. 

7. The Promotion can be applied to subscription orders purchased prior to the start date of the Promotional Period, provided that the customer manually amends their subscription order and applies the 20% off discount during the Promotional Period. In order for the Promotion to apply and for the customer to benefit from the 20% off discount, the amended order must be processed within the Promotional Period. 

8. The Promotion cannot be applied to orders containing more than nine items. For the avoidance of doubt, if a customer purchases 10 or more items in a single order, the discount will not apply.

9. Huel reserves the right to cancel the orders of any customers who, in Huel’s sole discretion, redeem or apply the Promotion in violation of these terms and conditions.

10. With the exception of discounts on subscription orders or bulk discounts on orders over $120, the Promotion cannot be used in conjunction with any other voucher, promotion, offer or discount and cannot be exchanged for cash. 

11. The Promotion will not be applied to the cost of shipping the order. Customers should be aware that the Promotion may reduce the value of an order below which the threshold for free shipping applies, in which case the customer will be required to pay for the cost of shipping. 

12. In the event of a return, customers will not be refunded the discounted proportion.

13. Huel reserves the right to (i) amend the rules or terms of the Promotion, including the duration of the Promotional Period, at any time, (ii) withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or (iii) refuse redemption of the Promotion in the event of non-compliance with these terms and conditions.

14. Redemption of the Promotion constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Huel, which is final and binding in all matters related to the Promotion. 

15. With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group is not liable for, and you release Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of the Promotion.  

16. The Promotion and these terms and conditions will be governed by and construed in accordance with the law of the state of New York. 

17. Promoter: Huel Inc., 45 Main Street, Brooklyn NY 11201, United States (“Huel”).

Terms and Conditions – Huel x City Harvest 20% Off Giving Tuesday Discount Promotion

1. This promotion (the “Promotion”) entitles customers to a 20% discount off all full-priced products purchased from the US Huel online store during the Promotional Period in exchange for a $5 donation to City Harvest. 

2. The Promotion can be redeemed from 00:01 (EST) on 3 December 2024 until 23:59 (EST) on 10 December 2024 (the “Promotional Period”). 

3. The Promotion is open to all customers who are aged 18 years and over.

4. The Promotion is only available on orders (i) purchased through the Huel US online store at https://huel.com and (ii) shipped to an address within the United States or associated territories.

5. In exchange for the 20% off discount, the participant must make a $5 donation to City Harvest (the “Donation”) through POGO crowdfunding platform. The Donation will be governed by POGO’s customer Terms and Conditions available at https://pogodonate.com/terms/.

6. Once a participant has made their Donation, they will receive a unique 20% off discount code. This discount code can then be applied to the participant’s order on the Huel site, subject to the terms and conditions of the Promotion. 

7. The Promotion is applicable to one-off purchases and subscription orders placed during the Promotional Period, and subject to a minimum order value of $66. For the avoidance of doubt, customers cannot apply this Promotion to orders with a value of less than $66. 

8. The Promotion will only be applied to the value of the first delivery of a subscription order purchased during the Promotional Period. For the avoidance of doubt, the customer will be charged the full value for any subsequent deliveries of a subscription order placed within the Promotional Period. 

9. The Promotion cannot be applied to orders containing more than nine items. For the avoidance of doubt, if a customer purchases 10 or more items in a single order, the discount will not apply.

10. Huel reserves the right to cancel the orders of any customers who, in Huel’s sole discretion, redeem or apply the Promotion in violation of these terms and conditions.

11. The Promotion cannot be used in conjunction with any other voucher, promotion, offer or discount and cannot be exchanged for cash. 

12. The Promotion will not be applied to the cost of shipping the order. Customers should be aware that the Promotion may reduce the value of an order below which the threshold for free shipping applies, in which case the customer will be required to pay for the cost of shipping. 

13. In the event of a return, customers will not be refunded the discounted proportion.

14. Huel reserves the right to (i) amend the rules or terms of the Promotion, including the duration of the Promotional Period, at any time, (ii) withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or (iii) refuse redemption of the Promotion in the event of non-compliance with these terms and conditions.

15. Redemption of the Promotion constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Huel, which is final and binding in all matters related to the Promotion. 

16. With the exception of liability which cannot be excluded by law, Huel and any other companies in its corporate group is not liable for, and you release Huel and any other companies in its corporate group from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of the Promotion.  

17. Huel and POGO will keep your personal information safe and will use your personal information in accordance with their privacy policies available on their websites at https://huel.com/pages/privacy-policy and https://www.pogodonate.com/privacy.

18. The Promotion and these terms and conditions will be governed by and construed in accordance with the law of the state of New York. 

19. Promoter: Huel Inc., 45 Main Street, Brooklyn NY 11201, United States (“Huel”).